ANNA NOEMI CISLO-KHAN
London,Canada
Summary
Knowledgeable professional with solid background in roles as Office Manager, Project Manager, Business Development Manager, and Administrative and Executive Assistant to CEO and CFO.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
18
18
years of professional experience
Work History
Commercial Customer Service Officer
TD CANADA TRUST
06.2019 - Current
- Company Overview: Commercial Banking
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Assisted commercial clients fulfilling their requests for accounts opening, visa and debit cards opening, assisting in resolving cases of fraud transactions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Office Manager
International Risk & Corporate Advisory (IRCA) Sp. z o.o.
04.2011 - 08.2018
- Company Overview: Insurance Broker
- Managed the company’s main office.
- Initiated calls to potential clients, facilitating the CEO's conversations with their management board members.
- Coordinated Board meetings, managed the CEO's dynamic travel schedule.
- Organized business trips and company events.
- Coordinated preparation of marketing brochures.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
EBC*L Business Develop. Manager, LCCI Marketing & PR Manager
inMedia Polska Sp. z o.o.
07.2007 - 06.2010
- Company Overview: Educational and training company
- Managed complex administrative activities of the EBCL department.
- Maintained relationships with customers and assisted in opening new Accredited Examination Centres.
- Organized educational events (i.e EBCL national contest for Polish students, with European final in Vienna, Austria).
- Involved in promotional and marketing activities (LCCI and EBCL).
- Represented company with the EBCL project at international conferences.
- Responsible for negotiating and preparing contracts with customers.
Education
Master’s studies - Marketing and Management
Warsaw School of Economics
Warsaw01.2001
Economic Technician - Secretary - Assistant
School of Shorthand And Foreign Languages
Warsaw01.1995
Skills
- Customer support
- Business administration
- Office management
- Organizational skills
- Document management
- Supply management
- Expense reporting
Target Job Title
Office Assistant
Training Workshops Courses
- English course in foreign languages school Speak-Up, First Certificate Diploma, 2004
- Managerial course, Mini-MBA Management Study
- Touch-typing course
- Driving license category B, 1995, active driver
Languages
Polish
Native or Bilingual
English
Professional Working
Timeline
Commercial Customer Service Officer
TD CANADA TRUST
06.2019 - Current
Office Manager
International Risk & Corporate Advisory (IRCA) Sp. z o.o.
04.2011 - 08.2018
EBC*L Business Develop. Manager, LCCI Marketing & PR Manager
inMedia Polska Sp. z o.o.
07.2007 - 06.2010
Master’s studies - Marketing and Management
Warsaw School of Economics
Economic Technician - Secretary - Assistant
School of Shorthand And Foreign Languages
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