Anna Nolan
administrative services
Germantown,MD
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. I have exactly three years being a perfect receptionist. I am a responsible professional willing to go the extra mile to assist others with solving problems. I am skilled at supporting customers with simple and complex needs with professionalism.
Overview
3
3
years of professional experience
Work History
Receptionist
CCRA
Chevy Chase, MD
06.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
Host/ Cleaner
Lucky Strike
Bethesda, MD
12.2022 - 02.2023
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Relayed guest comments or suggestions to manager on duty for further action.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Promoted business loyalty by fostering positive customer relationships.
Education
No Degree - Communications
Hood College
Frederick, MDHigh School Diploma -
Holy Child
Potomac, MD06.2019
Skills
- Office Equipment Operation
- Customer and Client Relations
- Meeting Preparation
- Supply Management
- Organization Skills
- Billing and Payment Processing
- Greet Visitors
- Restock Shelves
- Appointment Booking
- Business Correspondence
- Verbal and Written Communication
- Time Management
- Telephone Skills
- Organization and Efficiency
- Reception Desk Management
- Customer/Client relations
Timeline
Host/ Cleaner
Lucky Strike
12.2022 - 02.2023
Receptionist
CCRA
06.2020 - Current
No Degree - Communications
Hood College
High School Diploma -
Holy Child