Anna O'Brien

• Directed daily store operations, ensuring optimal customer service and staff performance.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented inventory management systems to streamline stock levels and reduce discrepancies.
• Analyzed sales data to identify trends, driving product placement and promotional strategies.
• Developed training programs for new hires, improving onboarding processes and employee retention.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
• Trained and mentored team members on operational procedures and best practices.
• Monitored inventory levels and coordinated with supply chain to optimize stock management.
• Conducted performance evaluations, providing constructive feedback to enhance team development.
• Resolved conflicts and maintained a positive work environment through effective communication strategies.
• Enforced compliance with company policies and industry regulations during all shifts.
• Completed store opening and closing procedures and balanced tills.

• Developed engaging lesson plans tailored to diverse student needs.
• Facilitated interactive classroom discussions to enhance language comprehension.
• Provided constructive feedback on assignments to promote academic growth.
• Organized extracurricular activities to support language development outside the classroom.
• Evaluated student progress through assessments and provided targeted support strategies.
• Collaborated with educational teams to align curriculum with best practices in language instruction.
• Improved student writing abilities with targeted practice exercises and constructive feedback.
• Developed innovative lesson plans to engage students in English language learning.

• Facilitated job placement services, connecting candidates with relevant employment opportunities.
• Developed tailored resumes and cover letters to enhance candidate marketability.
• Conducted comprehensive assessments to identify candidate skills and career goals.
• Collaborated with local businesses to understand workforce needs and improve hiring processes.
• Implemented job readiness workshops, increasing participant confidence and employability skills.
• Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.

GPA: 3.8

• Dean's List : Fall 2015 & Spring 2016
• Relevant Coursework: international relations & global health and studies
• Professional Development: Affiliate Student Chapter for International Human Rights, and student ambassador for Beijing Union University study group.
• cum laude graduate