ANNA OCHOA
Stockton,CA
Summary
Results-driven professional with a strong work ethic and adaptability, committed to embracing new challenges. Exceptional interpersonal skills facilitate effective collaboration and communication in diverse teams. Proven ability to work independently while rapidly acquiring new competencies.
Overview
25
25
years of professional experience
Work History
SpEd Instructional Assistant
San Joaquin County Office of Education
Stockton, CA
06.2025 - Current
- Assisted teachers in providing accommodations for students who need additional support.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
- Communicated effectively with parents regarding student progress and concerns.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Provided classroom support throughout planned instruction and individual lessons.
Security Company Sales Representative
Bay Alarm Company
Stockton, CA
09.2020 - 11.2024
- Generated new sales leads through cold calling and networking activities.
- Worked with cross-functional teams to achieve goals.
- Met with clients to discuss security features, needs and service costs.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Fire Inspector
Bay Alarm Company
Stockton, CA
11.2018 - 09.2020
- Tested fire alarm systems according to NFPA standards.
- Prepared inspection reports detailing investigative findings, and reporting corrective action if needed for codes and standards
- Performed regular inspections to ensure alarm systems and equipment worked according to specifications.
- Coordinated with the service department for the repair of a fire alarm system.
- Conducted visual inspections of fire alarm system components including pull stations, smoke detectors, heat detectors, manual switches, and audible and visible devices.
Front End Lead
Orchard Supply Hardware
Modesto, California
12.2013 - 11.2018
- Supervised cash-handling operations, ensuring accuracy and compliance with company policies.
- Led a team of six cashiers, providing training, scheduling, and performance coaching.
- Assisted customers with transactions, returns, inquiries, and scheduled deliveries, maintaining exceptional service standards.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Balance the money room, create bank deposits, and research variances.
- Developed the ability to delegate tasks effectively, ensuring smooth daily operations, and meeting team goals.
Graveyard Shift Cashier
Chevron
Modesto, California
12.2003 - 12.2008
- Service customers at the point of sale in a prompt and courteous manner.
- Assist with setting up store merchandising and restocking displays.
- Answer customer inquiries, and assist customers with special needs.
- Work with a high degree of autonomy, with no supervisor.
- Prepare food for the following day shift.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Achievements: Maintained 100% positive secret shopper feedback.
Crew Leader
Burger King
Modesto, California
12.2000 - 12.2003
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Prepare food in an efficient and hygienic manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Sanitize food preparation equipment and work areas.
- Assist all patrons in a prompt, courteous, and friendly manner.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
Education
High School Diploma -
Grace Davis High School
Modesto01-2002
Skills
- Bilingual in Spanish
- Positive Attitude
- Customer service
- Client relationship management
- Account management
- Employee training
- Attention to detail
- Team collaboration
Timeline
SpEd Instructional Assistant
San Joaquin County Office of Education
06.2025 - Current
Security Company Sales Representative
Bay Alarm Company
09.2020 - 11.2024
Fire Inspector
Bay Alarm Company
11.2018 - 09.2020
Front End Lead
Orchard Supply Hardware
12.2013 - 11.2018
Graveyard Shift Cashier
Chevron
12.2003 - 12.2008
Crew Leader
Burger King
12.2000 - 12.2003
High School Diploma -
Grace Davis High School