Anna Olds

• Serves as a Federal Agency Travel Administrator (FATA) serving approximately 2000 employees with travel. Enters new employees into the CONCUR/SABRE travel system, builds new employee profiles and routing chains. Reviews all Authorizations and Vouchers for complete documentation, submits for approval. Tracks all travel on the District Budget Database. Assists with Human Resources activities. Assists with District staffing reviews. Assists with position establishment, staffing and employment, employee benefits, and employee relations. Assists with coordinating Concur/SABRE travel training across the district. Assists with identifying resource needs, resource costs, and available funds to meet the procurement priorities. As the holder of a Purchase Card, assists with procuring supplies, equipment, and/or services for the district. Tracks all purchasing on the Budget Database. Assists maintaining the inventory for all District equipment including, but not limited to, vehicles, laboratory equipment, office equipment, veterinary equipment, and all equipment purchased through cooperative agreements. Assists with ensuring that sampling agreements, informal contracts, formal contracts and fee basis agreements are properly negotiated, executed and paid. Works with the General Services AO and District staff with disease reporting activities. Oversees certain VS field office activities related to emergency response; e.g., communicates with state, federal, industry, academic, and private responders for EMRS documentation. Performs budget execution activities under the guidance of the Financial Services Administrative Officer (AO). Assists the Financial Services AO in completing monthly Status of Funds (SOF) report, explanation, and/or justification for submission to the District AO and District Director and ensures accuracy of the same. Completing work across a variety of administrative functions simultaneously, including inventory management, records management, budget tracking, making travel arrangements, and distributing mail. Locating and interpreting applicable guidelines, regulations, and memos for situations where standard operating procedures don’t exist or are unclear. Works with other staff to conduct human resources functions such as coordinating training and submitting new employee paperwork. Performs timekeeping duties as needed for the District. Serves as the Deputy Logistical Chief on a National Incident Management Team (NIMT) managing the listed duties while deployed; Provide facilities, services, and material support for the incident, including all essential services and support functions needed for the Incident Management Team (IMT) to conduct effective operations. Request personnel through ROSS. Track physical assets (equipment and supplies) from request, through receipt, storage, distribution of needed supplies, until the incident is concluded and all physical assets are demobilized. Communicate with the IMT on any possible shortfalls or issues. Develop and advise all sections of the IMT resource request process, the resource approval process, and use of the ICS Resource Request Form (ICS Form 213RR). Coordinate with the Planning Section to advise on availability and current deployment of resources. Supervise Logistics Section personnel. Ensure all personnel and work hours are completed at the end of each operational period.
• Helped solve diverse program problems with in-depth analysis.
• Analyzed unstructured information to derive key insights.
• Reviewed program implementation plans to assess risk and feasibility.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Evaluated current processes to develop improvement plans. Restructured procedures through coordination with current District Director director to create and execute projects.
• Produced detailed and relevant reports for use in making business decisions.
• Resolved problems, improved operations and provided exceptional service.
• Passionate about learning and committed to continual improvement.
• Applied effective time management techniques to meet tight deadlines.
• Developed and maintained courteous and effective working relationships with USDA personnel across the entire United States and US Territories.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Maintained up-to-date information and is knowledgeable on current information concerning Active Duty and Retired beneficiaries and enrollment. These programs include but are not limited to: TRICARE Prime, TRICARE for Life, TRICARE Plus, National Enrollment Database, and Department of Defense Enrollment and Reporting System. Able to communicate; write or utilize telephonic communication with individual staff members and administrators in assisting them in monitoring their assigned Primary Care Managers and providers. Produced bi-weekly enrollment reports (capacity reports) for Family Health Center Administrators and TRICARE managers to verify, and/or maintain Primary Care Manager capacity and to resolve enrollment errors. Confirmed accuracy and consistency of enrollee information within the Defense Enrollment and Eligibility Reporting System (DEERS), Composite Health Care System (CHCS), and with other data systems. Assisted in resolving enrollment discrepancies using extensive knowledge of the benefits program, researching various databases, records, patient history and regulations. Conducted personal or telephonic interviews to establish program eligibility and identified issues related to enrollment. Gathered information from beneficiaries concerning their knowledge of healthcare options available and requirements placed on them by laws and regulations. Advised and provided guidance based on knowledge of programs and information collected. Assisted with managing the Primary Care Manager by Name (PCMBN) program including identifying and notifying beneficiaries of Primary Care Manager changes that affect their enrollment and disseminate information to the appropriate clinic and administrative departments. Knowledgeable of different types of software including National Defense Enrollment Eligibility Reporting System (NDEERS), CHCS, MS Word, Outlook, Excel, and Access to support and maintain enrollment population and Primary Care Manager panels. Under general supervision, extracted, defined, formatted, and established automated files from CHCS. Evaluated and verified correctness of location data, activity, description, appropriate regulatory authority, and other evaluations necessitating knowledge of the TRICARE Operations program as it applies to the Composite Health Care System. Used practical knowledge of the medical operational regulatory programs, updated the TRICARE Operations Program module by adding new records, modifying existing records, correcting erroneous data, periodically reviewed the database to ensure uniform data convention, and purged incorrect records as approved. Established and maintains automated and/or standard office files. Ensured the timely processing of Primary Care Manager (PCM) change requests and resolution of the Primary Care Information Transfer discrepancies (PIT); corrected duplicate patient records to include identifying, merging, and reconciling multiple beneficiary records; ensures the timely mailing of patient notification letters. Sorted, retrieved, and printed reports; compiled periodic reports from information obtained both by software driven and interactive queries of the Composite Health Care System. Assisted with, or in the absence of the Administrator for the Composite Health Care System (CHCS) Managed Care Program Module (MCPM), maintained the module. Entered profiles for Primary Care Managers and Providers into the Managed Care Program Module, including inputting and deleting Primary Care Managers and Providers, adding specialties, and verifying appointments in the Health Care Finder Booking Menu. Worked with McDonald Army Health Center Information Management Division to resolve complex problems that may arise and coordinate with Managed Care Support Contract personnel to resolve identified enrollment or Primary Care Manager assignment issues. Ensured all Primary Care Manager/beneficiary assignments are made in a timely manner to prevent problems with appointment booking. Compared data within the various Department of Defense (DOD) medical information systems to information in the Managed Care Support Contractor information systems with issue resolution. Extensive knowledge of DOD uniformed services missions, operations, deployments, medical readiness, family separations, lifestyles, individual health and medical needs for active duty, family members and retirees. Extensive knowledge of computer systems from a user point of view, knowing the difference between the various applications of work processing, database, spreadsheet, and communications software. Knowledge of the Composite Health Care System, including the Managed Care Program Module, file and table building and appointment scheduling. Extensive knowledge of military health systems benefits and eligibility determination (DEERS). Knowledge of military healthcare delivery systems.

• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Greeted guests in with friendliness and professionalism.
• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Proofread and edited documents for accuracy and grammar.
• Assisted manager in all aspects of business operations.
• Performed wide-ranging administrative, financial and service-related functions.
• Completed daily logs for management review.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Remained solutions-oriented in face of complex problems to assist management and overall department direction.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Managed data and correspondence to secure information across complex landscapes of organizational departments.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Scheduled appointments and conducted follow-up calls to clients.
• Answered multi-line phone system and enthusiastically greeted callers.
• Responded to emails and other correspondence to facilitate communication and enhance business processes. Scheduled patients with emergent or urgent medical needs or be scheduled to receive care as soon as practicable, independent of service-connected (SC) status and whether care is purchased or provided directly by the VA. Scheduled appointments in accordance with operational guidelines, assuring that patients are 50% or more service connected, OEF/OIF, or appointments for a service-connected condition are scheduled within 30 days of the desired appointment date specified by the patient or clinician, or added to the Electronic Wait List (EWL) that I tracked. Communicated with Service Chief to alert them of unavailability to schedule within 30 days. Used the VistA Scheduling Package to schedule all outpatient clinic appointments. Monitored the use of Computerized Patient Record System (CPRS). Used computers to perform a wide variety of record keeping, correspondence, and tracking operations to include inputting, deleting, retrieving, manipulating and correcting information in databases or automated records. Tracked issues related to program effectiveness and implementation; participated in performance improvement activities related to the program quality improvement process; and offered advice to program staff. Coordinated patient appointments through a computerized patient records system; explained necessary test preparations to patients; and recorded information such as date, type of exam, and procedures required on appointment cards. Received and triaged consults scheduled initial and follow up appointments and tracks consults for service disciplines. Coordinate appointments for patients with other medical services. Processed all aspects of patient movement for outpatient appointments. Ensured that consults were acted upon within seven days. Tracked consult lists weekly to ensure compliance. Canceled and rescheduled clinics when indicated. Reviewed daily schedules and entered no-shows into the appointment tracker. Monitored "Reminder Clinics" for the work area. Determined eligibility for beneficiary travel and processed claims, prepared vouchers and advised veterans of the eligibility with regard to travel benefits. Verified insurance, entered information from veterans for annual financial assessments (Means Tests and Pharmacy Co-pay Tests) into the system. Made every effort to resolve patient complaints and concerns. Any unresolved complaints were referred to the immediate supervisor or service partner for resolution. Received and relayed incoming and outgoing telephone, intercom and electronic messages, received and directed patients and visitors.
  Prepared, consolidated, submitted, and maintained time/attendance records in accordance with established procedures for the department.
• Served as secretary to the Chief, Primary Care Service Line as the principal administrative support position for the service line. Performs a multitude of tasks, to include the following: Established, maintained, purged, and disposed of office records/files in accordance with regulations and procedures. Maintained supervisor's calendar, coordinated meetings, and scheduled meetings and/or conferences. Made necessary arrangements and ensured all required materials/services were provided. Reviewed and updated office procedures to ensure effective/efficient operations regarding the clerical, procedural, and administrative work of the unit. Prepared a wide variety of correspondence, reports, and other documents and reviewed and finalized documents prepared by others in handwritten or electronic drafts. Consolidated and finalized information for various reports in accordance with procedures. Proofread/edited correspondence and documents for correct grammar, spelling, capitalization, punctuation, and format. Reviewed and processed incoming and outgoing correspondence, materials, publications, regulations, and directives. Screened incoming mail to identify what required the attention of the supervisor, referred to appropriate staff, rerouted to other organizations/offices, or handled personally. Prepared, consolidated, submitted, and maintained time/attendance records in accordance with established procedures for the department. Established/monitored suspense dates. Requisitioned office supplies, printing support, and related materials and services. Updated tracker or suspense files as required. Made travel arrangements, prepared travel orders and vouchers in accordance with appropriate travel regulations. Utilized multiple office automation software with varied functions to produce a wide range of documents. Developed methods/procedures for office automation tasks and identified and solved problems in existing methods or procedures. Utilized word processing software; used database/spreadsheet software and retrieved data for reports; Utilized CPRS and Vista as needed to complete duties assigned. Utilized graphic software to provide graphs and charts for reports and presentations. Transmits/received documents and messages electronically.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Managed filing system entered data and completed other clerical tasks.