Anna Olivarez
Brady
Summary
Results-oriented individual known for excellent problem-solving abilities and effective communication skills. Experienced in managing daily operations and training staff, with a focus on delivering exceptional customer service and maintaining a safe, clean environment.
Overview
11
11
years of professional experience
Work History
Personal Care Aide
Royal Oaks Assisted Living
Brady
10.2023 - Current
- Assisted residents with daily living activities and personal care needs.
- Maintained a clean and safe environment for residents and staff.
- Communicated effectively with medical staff regarding resident health concerns.
- Monitored resident vital signs and reported changes to nursing staff promptly.
- Trained new aides on proper care techniques and facility procedures.
- Developed trusting relationships with residents to provide emotional support.
- Provided ongoing compassionate patient care for each client.
- Followed care plan and directions to administer medications.
Assistant Manager
Golden Chick
Brady
04.2023 - 09.2023
- Assisted in managing daily restaurant operations and staff schedules.
- Coordinated training programs for new team members to ensure service quality.
- Monitored inventory levels and placed orders for supplies as needed.
- Communicated effectively with team members to resolve issues promptly.
- Implemented operational procedures to enhance customer service experiences.
- Supported marketing initiatives to promote special menu items and events.
- Facilitated team meetings to discuss performance and address challenges regularly.
General Manager
Cal's Convenience/ Stripes
Brady
02.2021 - 04.2023
- Oversaw daily operations and ensured compliance with company policies.
- Managed inventory levels and coordinated stock replenishment processes.
- Developed schedules for team members to optimize staffing levels.
- Implemented cost control measures to enhance operational efficiency.
- Trained and mentored staff on operational procedures and customer service standards.
- Addressed customer inquiries and resolved complaints effectively in-store.
- Collaborated with suppliers to maintain quality and reliability of products.
- Conducted regular inspections to ensure cleanliness and safety standards were met.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Retail Sales Associate
Cal's Convenience/ Stripes
Brady
08.2014 - 02.2021
- Assisted customers with product selection and inquiries.
- Maintained organized and stocked merchandise displays.
- Processed transactions accurately at the cash register.
- Collaborated with team members to ensure smooth operations.
- Monitored inventory levels and reported shortages to management.
- Provided excellent customer service during busy shifts.
- Trained new staff on store policies and procedures.
- Assisted customers with finding the right product for their needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Prepared a variety of food items following safety and sanitation guidelines.
- Operated kitchen equipment to ensure efficient food preparation and service.
- Maintained cleanliness and organization of workstations throughout service hours.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
Education
Brady High School
Brady, TX01-2013
Skills
- Inventory management
- Cost control
- Staff training
- Staff management
- Customer service
- Team leadership
- Performance evaluation
- Scheduling coordination
- Conflict resolution
- Problem solving
- Effective communication
- Relationship building
- Inventory control
- Budgeting and cost control
- Data review
- Daily living assistance
- Vital sign monitoring
- Medication administration
- Team coordination
- Safety compliance
- Personal care
- Active listening
- Patient awareness
- Time management
- Light housekeeping
- Emotional support
- Dementia care
- Respectful and compassionate
Languages
English
Professional
Timeline
Personal Care Aide
Royal Oaks Assisted Living
10.2023 - Current
Assistant Manager
Golden Chick
04.2023 - 09.2023
General Manager
Cal's Convenience/ Stripes
02.2021 - 04.2023
Retail Sales Associate
Cal's Convenience/ Stripes
08.2014 - 02.2021
Brady High School