Anna Olson
Phoenix,AZ
Summary
Outstanding experience in Water & Fire Damage Restoration. Highly skilled with estimating software as well as all programs used by SMB Restore.
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Estimator
SMB Restore
01.2024 - 05.2024
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Reviewed and approved invoices, verifying accuracy of charges.
- Stayed current on insurance carrier guidelines for proper billing.
Billing/Office Manager
ServiceMaster All Care Restoration
01.2014 - 01.2024
- Oversee two billing coordinators
- Train and provide necessary tools for each coordinator to be successful
- Achieve 100% cycle time goal for timely billing to insurance carriers
- Apply job costing to appropriate projects and ensure profitability
- Accounts payable and receivable entries to Quick Books
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Billing Coordinator
ServiceMaster All Care Restoration
05.2014 - 01.2017
Administrative Assistant
ServiceMaster All Care Restoration
04.2012 - 05.2014
Education
GED -
Glendale Community College
Glendale, AZSMB University
On-lineSkills
- Restore365
- MICA
- Xactimate
- XactAnalysis
- Billing
- Managing Staff
- Project Coordinator
- Accounting
- Communication
- Problem-solving
- Estimate Preparation
Roles And Responsibilities
Oversee two billing coordinators. Allocate jobs according to workloads. Train and provide necessary tools for each coordinator to be successful. Achieve 100% goal for timely billing to insurance carriers. Apply job costing to appropriate projects and ensure profitability. Accounts payable and receivable entries to Quick Books. Collections as needed. Initiate mechanics liens according to State of Arizona requirements for general contractors.
Leadership Experience
Successfully trained and led team to goals for insurance carrier standards in billing.
Personal Information
Title: Billing/Office Manager
References
Available upon request.
Timeline
Estimator
SMB Restore
01.2024 - 05.2024
Billing Coordinator
ServiceMaster All Care Restoration
05.2014 - 01.2017
Billing/Office Manager
ServiceMaster All Care Restoration
01.2014 - 01.2024
Administrative Assistant
ServiceMaster All Care Restoration
04.2012 - 05.2014
GED -
Glendale Community College
SMB University