Anna Orendorf
Oakland,MD
Summary
Emergency Medical Technician whom is hardworking, dedicated, has strong organizational skills and is eager to secure an EMT level position. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
EMS Lieutenant
Bittinger Volunteer Fire Department
01.2024 - Current
- Evaluated and recommended methods of improving operational performance.
- Oversaw recruitment, orientation and performance evaluations of employees.
- Maintained communication and good working relationship with facility administration.
- Monitored implementation and success of protocols and programs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Managed scheduling for entire department.
- Facilitated new hire orientation and scheduling.
Emergency Medical Technician
County Medical Transport
09.2023 - Current
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Evaluated patient histories to assess and prioritize levels of care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Followed all safety protocols and took necessary precautions while providing care.
- Handled patient transfers from one medical facility to another.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Immobilized patient for placement on stretcher and ambulance transport.
Emergency Medical Technician
Bittinger Volunteer Fire Department
04.2023 - Current
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines as well as manual blood pressure readings.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient histories to assess and prioritize levels of care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Followed all safety protocols and took necessary precautions while providing care.
- Responded to 911 calls for medical emergencies.
- Delivered emotional support to patients and families.
- Assessed medical conditions of patients in pre-hospital settings.
- Immobilized patient for placement on stretcher and ambulance transport.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
Janitor
Maryland Health And Wellness
10.2022 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Reported damages and hazardous conditions to management for further action.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Janitor
Garrett Medical Group
07.2016 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Reported damages and hazardous conditions to management for further action.
- Supervised supplies in inventory and submitted reorder requests.
Optician - Ophthalmic Tech - Patient Service Rep
Jones Oakland Vision Group
03.2019 - 09.2023
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Confirmed quality control standards were met for all eye wear and contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Aided in selection of eyeglass frames based on customer preferences.
- Performed basic vision testing for new patients.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Measured and recorded visual acuity and color vision testing.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Used Lensometers to measure and record lens power of existing prescriptive spectacles.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Identified issues during preliminary exam and addressed concerns with physician.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Analyzed team performance and identified opportunities for additional training.
Medical Assistant
Garrett County Orthopedics
11.2016 - 03.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
Education
Paramedic - Paramedic
Garrett College
Mchenry, MD09.2024
Tactical Emergency Casualty Care - Emergency Services
MIEMMS
McHenry, MD 05.2023
Emergency Medical Technician License - Emergency Services
MIEMMS
Creasptown MD04.2023
Basic Life Support - Emergency Services
American Safety Health Institute
Creasptown, MD04.2023
High School Diploma -
Pleasant Valley Christian Academy
Oakland06.2014
Skills
- Emergency Medical Technician
- Cardiopulmonary Resuscitation (CPR)
- Critical Decision-Making Skills
- Medication Administration
- Emergency Medical Care
- Patient Management
- Ambulance Transport
- Effective Working Relationships
- Billing / Receiving Payments
- Patient Information Documentation
- Organizational Effectiveness
- Dispatch Communication Protocols
References
Tamara Forrester
Garrett Medical Center - Supervisor since 2016
Oakland, MD - 301-616-5029
Joshua Bernard, NRP
Co-worker - Paramedic - Fire Lietuenant
Swanton, MD - 301-616-6022
Jill Morgan-Rounds, NRP
Co-worker - Paramedic - EMS Captain
Bittinger, MD - 240-321-2812
Timeline
EMS Lieutenant
Bittinger Volunteer Fire Department
01.2024 - Current
Emergency Medical Technician
County Medical Transport
09.2023 - Current
Emergency Medical Technician
Bittinger Volunteer Fire Department
04.2023 - Current
Janitor
Maryland Health And Wellness
10.2022 - Current
Optician - Ophthalmic Tech - Patient Service Rep
Jones Oakland Vision Group
03.2019 - 09.2023
Medical Assistant
Garrett County Orthopedics
11.2016 - 03.2019
Janitor
Garrett Medical Group
07.2016 - Current
Paramedic - Paramedic
Garrett College
Tactical Emergency Casualty Care - Emergency Services
MIEMMS
Emergency Medical Technician License - Emergency Services
MIEMMS
Basic Life Support - Emergency Services
American Safety Health Institute
High School Diploma -
Pleasant Valley Christian Academy