Anna Ortiz

Certified Medical Assistant/Office Manager

Valued Medical Care

07.2019 - Current

Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Addressed and remedied all patient or team member issues.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Developed close working relationships with front office and back office staff.
Consulted with healthcare professionals on business decisions.
Assisted with regulatory issues such as compliance.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Obtained payments from patients and scanned identification and insurance cards.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Prepared and processed patient referrals and transfer requests.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Registered and verified patient records before triage with most up-to-date information.
Assisted with medical coding and billing tasks.
Received and routed laboratory results to correct clinical staff members.
Managed office bookkeeping with insurance billing and patient payments.
Developed policies and procedures for effective practice management.