Anna Ouimet
Barberton
Summary
I'd say I am a professional hospitality worker, ready to excel in fast-paced environment. I have a good track record in ensuring exceptional customer service and satisfaction along with a strong focus on teamwork and adaptability, consistently meeting changing needs. I am also skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Another important trait I have is my reliablility and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Honeymoon Grille
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Cleaner
3 Girls and A Bucket
05.2022 - 08.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
Team Leader
McDonalds
07.2021 - 05.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Education
No Degree - Nursing
Kent State University
Kent, OH05-2027
High School Diploma -
Manchester Highschool
Akron, OH05-2022
Skills
- Strong work ethic
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- Team collaboration
- Quality control
- Guest relations management
- Guest engagement
- Problem-solving
- Reliability and punctuality
- Efficient cleaning techniques
- Restroom sanitation
- Sanitation practices
- Chemical handling
Timeline
Server
Honeymoon Grille
02.2025 - Current
Cleaner
3 Girls and A Bucket
05.2022 - 08.2023
Team Leader
McDonalds
07.2021 - 05.2022
No Degree - Nursing
Kent State University
High School Diploma -
Manchester Highschool
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