Anna Owen
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
First Arkansas Bank And Trust
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Associate
Department Of Finance And Administration
11.2021 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Childcare Provider
Early Impressions
03.2021 - 11.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Responded to inquiries from parents and guardians.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Encouraged children's emotional and social development.
Waitress
Colton's Steak House & Grill
07.2019 - 03.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Specialist
McDonald's
06.2019 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Carhop
Sonic
07.2018 - 06.2019
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Answered guest questions and promoted special products.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
Education
High School Diploma -
Cabot High School
Cabot, AR05.2021
Skills
- Staff Training
- Microsoft Word
- Account Management
- Customer Relations
- Active Listening
- Sales and Upselling
- Product Promotion
- Problem-Solving Ability
- Document and Records Management
- Microsoft Outlook
- Call Center Operations
- Team Development
Timeline
Customer Service Representative
First Arkansas Bank And Trust
02.2023 - Current
Customer Service Associate
Department Of Finance And Administration
11.2021 - 02.2023
Childcare Provider
Early Impressions
03.2021 - 11.2021
Waitress
Colton's Steak House & Grill
07.2019 - 03.2021
Customer Service Specialist
McDonald's
06.2019 - 07.2019
Carhop
Sonic
07.2018 - 06.2019
High School Diploma -
Cabot High School
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