ANNA OWENS
Norman
Summary
Motivated and adaptable marketing professional with leadership experience in customer service, team coordination, and fast-paced environments. Strong communication and organizational skills with a passion for marketing, event operations, and management. Experienced in leading teams, building positive customer experiences, and maintaining professionalism under pressure. Seeking opportunities to contribute to a dynamic organization through leadership, creativity, and strong interpersonal skills.
Overview
6
6
years of professional experience
Work History
Shift Lead
Swig
01.2025 - Current
- Lead team members during high volume shifts to ensure efficient operations and excellent customer service.
- Support daily store operations including opening and closing procedures, cash handling, and shift coordination.
- Train and assist new employees in customer service standards, drink preparation, and workflow procedures.
- Resolve customer concerns professionally while maintaining a positive guest experience.
- Delegate tasks and communicate effectively with team members to maintain productivity in a fast-paced environment.
- Ensure quality, cleanliness, and operational standards are consistently met.
General Staff
Premier Sportplex
01.2024 - 01.2025
- Supported daily facility operations by maintaining organization, cleanliness, and safety standards.
- Assisted customers and guests while helping create a positive and welcoming environment.
- Adapted quickly to operational procedures and contributed to efficient team workflow.
- Increased customer satisfaction by providing efficient and courteous service at all times.
Assistant Cheerleading Coach
McAlester Stars
01.2020 - 01.2021
- Mentored athletes and helped develop teamwork, discipline, and confidence.
- Collaborated with coaching staff to organize practices, events, and training plans.
- Demonstrated leadership and communication skills in a team-focused environment.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
Education
Bachelor's of Business Administration - Marketing With A Minor in Management
University of Oklahoma
Norman, OK05-2026
Skills
- Strong Work Ethic
- Leadership
- Teamwork and Collaboration
- Time Management
- Customer Service
- Active Listening
- Communication
- Flexible and Adaptable
Timeline
Shift Lead
Swig
01.2025 - Current
General Staff
Premier Sportplex
01.2024 - 01.2025
Assistant Cheerleading Coach
McAlester Stars
01.2020 - 01.2021
Bachelor's of Business Administration - Marketing With A Minor in Management
University of Oklahoma