Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANNA PACE

Hartford,CT

Summary

With over a decade at Ricoh USA, I excel in administrative support, blending problem-solving aptitude and customer service excellence. Renowned for enhancing team performance through innovative solutions, I adeptly balance critical thinking with adaptability, ensuring high-quality outcomes in dynamic environments. Versatile On-Site Service Specialist with experience in delivering high-quality solutions to meet customer needs. Possess skills in troubleshooting, equipment maintenance, and on-site service management. Demonstrated strengths include timely and effective problem resolution, technical ability, and commitment to providing superior customer service. Noted for making significant impact by improving efficiency and productivity within previous work settings.

Overview

17
17
years of professional experience

Work History

Senior On-Site Service Specialist

Ricoh USA
Harford, CT
10.2013 - 12.2024

Highly talented, self-motivated accounting and business system administrator with over 10 years of experience in diverse administrative support roles.

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Contributed innovative ideas and solutions to enhance team performance and outcomes.

Patient Account

Hartford Hospital
Hartford, CT
10.2011 - 04.2013

*Excellent customer service to HH and IOL campus customers.

*Receives and disburses patients' valuables.

*Able to maintain a professional demeanor while performing under pressure.

*Accepted and processed customer payments, and applied them toward account balances.

*Counted and balanced the cashier drawers for the HH cafeteria.

Senior Account Administrator

Phoenix Insurance Company
Hartford, CT
01.2008 - 02.2009

Issued full range of claim checks, assuring accuracy of issued checks, and balancing accounts. Processed mailings for special check requirements. Audited and issued payments for travel expenses for agents. Maintained archival records. Reimbursed tuition and seminar fees.

*Consistently met critical time sensitive deadlines.

 Recognized for knowledge of and ability to explain process and general expense reimbursement procedures.

 Discovered and corrected situations where documents were being mailed out without proper signatures or addresses, avoiding delays and miss-payments of funds.

 Assured critical materials needed for major conferences were available and shipped on time.

Education

Computer Operations Certificate -

Computer Processing Institute
East Hartford, CT

High School Diploma -

Bulkeley High School
Hartford, CT

Skills

  • Inbound call answering
  • Shipping and receiving
  • Customer service excellence
  • Complaint handling
  • Maintenance recordkeeping
  • Adaptability and flexibility
  • Lifts 50 pounds
  • Time management abilities
  • Team collaboration
  • Active listening
  • Problem-solving aptitude
  • Reliability
  • Critical thinking
  • Task prioritization
  • Supply ordering
  • Attention to detail
  • Work order completion
  • Analytical thinking
  • Professional demeanor
  • Computer literacy
  • Willing to learn

Languages

English
Professional
Italian
Professional
Spanish
Professional

Timeline

Senior On-Site Service Specialist

Ricoh USA
10.2013 - 12.2024

Patient Account

Hartford Hospital
10.2011 - 04.2013

Senior Account Administrator

Phoenix Insurance Company
01.2008 - 02.2009

Computer Operations Certificate -

Computer Processing Institute

High School Diploma -

Bulkeley High School
ANNA PACE