Anna V. Pacheco
Penitas
Summary
Motivated Customer Service Representative with over 6 plus years of experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator specializing in customer service.
Overview
11
11
years of professional experience
Work History
Sales/ Vendor
New & Again Antique Mall
04.2022 - Current
- Streamlined sales processes for improved efficiency and productivity within..
- Optimized inventory management by closely monitoring stock levels and implementing demand forecasting techniques.
- Consistently met or exceeded quarterly sales targets, contributing significantly to company growth.
- Established long-term client relationships by providing excellent customer service and product knowledge.
Business Office Intern
Stanley Black & Decker
02.2021 - 12.2021
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Worked closely with coworkers to strategically plan for company growth.
Call Center Research Agent
TTECH
09.2017 - 12.2019
- Successfully assisted with project planning and execution of research.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Flexible communicator while upholding positive customer relationship.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained excellent attendance record, consistently arriving to work on time.
Office Secretary Assistant
Luimon Produce LLC
02.2015 - 07.2017
- Managing the daily/weekly/monthly agenda and arrange new meetings and appointments.
- Preparing and disseminating correspondence, memos and forms.
- Develop materials on presentations, create web content, & maintain spreadsheets on excel.
- Executed billing tasks and recorded information in company databases.
Sales Associate Team Leader
JCPenney
01.2014 - 01.2015
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained organized, presentable merchandise to drive continuous sales.
Library Clerk
Penitas Public Library
06.2013 - 12.2013
- Duties included outline clerical work involving basic support services and services to patrons.
- Maintained accurate records and confidentiality of library books and periodical inventory.
- Provided assistance and support to staff in regard to facility maintenance, security and services.
Education
High School Diploma -
La Joya High School
La Joya, TX06.2012
Accounting And Business Management
The University of Texas Rio Grande Valley
Edinburg, TX05.2021
Skills
- File Organization
- Relationship Building
- Conflict Resolution
- Adaptability
- Spanish Fluency
- Teamwork and Collaboration
- Team Leadership and Effective Communication
Timeline
Sales/ Vendor
New & Again Antique Mall
04.2022 - Current
Business Office Intern
Stanley Black & Decker
02.2021 - 12.2021
Call Center Research Agent
TTECH
09.2017 - 12.2019
Office Secretary Assistant
Luimon Produce LLC
02.2015 - 07.2017
Sales Associate Team Leader
JCPenney
01.2014 - 01.2015
Library Clerk
Penitas Public Library
06.2013 - 12.2013
High School Diploma -
La Joya High School
Accounting And Business Management
The University of Texas Rio Grande Valley