Overview
Work History
Education
Skills
Timeline
Generic

Anna Paproski

Cincinnati,OH

Overview

13
13
years of professional experience

Work History

Cashier

Kroger
09.2011 - 01.2013
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Office Worker

Kroger
01.2013 - 03.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Assistant Customer Service Manager

Kroger
03.2016 - 02.2022
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry
  • Accurate book keeping skills
  • Managing the stores cash.
  • Able to perform inventory on the safe and lottery machine.
  • Working in a high stress fast pace environment.

Banking Customer Service Representative

PNC
02.2022 - 05.2022
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.

DSD Receiver

Kroger
06.2023 - Current
  • Entered DSD invoices into inventory system for prompt record keeping.
  • Assisted management with purchasing decisions based on expert analysis of inventory needs and trends.
  • Implemented loss prevention strategies, reducing instances of damaged or misplaced goods.
  • Maintained accurate documentation of received items, including receipts, invoices, and purchase orders, ensuring easy retrieval of information whenever needed.
  • Achieved swift resolution of shipment discrepancies by promptly communicating concerns to vendors and following up until resolved.
  • Maintained strong vendor relationships through professional communication and timely resolution of issues.
  • Operated equipment such as power jack and straddle jack to move outgoing shipments to loading area.
  • Worked effectively with venders to resolve shipment issues, damaged materials and shortages.

Education

High School Diploma -

Ross High School
Ross, Oh
06-2011

Skills

  • Warehouse safety
  • Loading and unloading
  • Receiving procedures
  • Attention to detail
  • Relationship building
  • Invoice reconciliation
  • Data entry
  • Problem resolution
  • Bookkeeping
  • Inventory tracking
  • Auditing
  • Financial records and reporting

Timeline

DSD Receiver

Kroger
06.2023 - Current

Banking Customer Service Representative

PNC
02.2022 - 05.2022

Assistant Customer Service Manager

Kroger
03.2016 - 02.2022

Office Worker

Kroger
01.2013 - 03.2016

Cashier

Kroger
09.2011 - 01.2013

High School Diploma -

Ross High School

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Anna Paproski