Summary
Overview
Work History
Education
Skills
Insurance License
Timeline
Generic

Anna Parker

Redford,MI

Summary

Office Manager with extensive experience at Cremation Society of Michigan and RG & GR Harris Funeral Home, excelling in customer service and office administration. Proven track record in enhancing team productivity and optimizing workflows. Skilled in bookkeeping and employee training, fostering a supportive environment that prioritizes compassionate client interactions and efficient operations.

Overview

9
9
years of professional experience

Work History

Office Manager

Cremation Society of Michigan/RG GR Harris Funeral
01.2016 - Current
  • Assisted in managing office supplies and inventory to ensure efficient operations.
  • Maintained organized filing systems to enhance document retrieval efficiency.
  • Handled incoming communications, directing inquiries to appropriate personnel.
  • Implemented basic administrative procedures to improve workflow consistency.
  • Contributed to office maintenance by coordinating repair services and cleaning schedules.
  • Developed positive relationships with vendors to facilitate seamless procurement processes.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Assisted families in planning memorial services, ensuring personal touches and cultural considerations were honored.
  • Provided compassionate support to grieving families during visitations and memorial services, fostering a comforting environment.
  • Trained new staff on operational procedures and customer service expectations to enhance team performance.
  • Assisted in preparing obituaries or coordinating publication details with local newspapers.
  • Assisted families with selecting caskets, urns, and other memorial products to personalize their loved one''s service.
  • Managed approximately 30+ incoming calls, emails and faxes per day from customers. Discussed pre-arranged funeral options and explained pricing to clients.

Server

Texas Roadhouse
11.2021 - 05.2024
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
  • Collaborated with kitchen staff to maintain high-quality food standards and presentation.
  • Trained and mentored new team members on service protocols and customer engagement techniques.

Education

Some College (No Degree) - Mortuary

Schoolcraft College
Livonia, MI

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Administrative support
  • Bookkeeping
  • Staff management
  • Employee training
  • Team bonding
  • Team leadership

Insurance License

I currently write all of the insurance policy's for Cremation Society and RG & GR Harris Funeral home. 

Timeline

Server

Texas Roadhouse
11.2021 - 05.2024

Office Manager

Cremation Society of Michigan/RG GR Harris Funeral
01.2016 - Current

Some College (No Degree) - Mortuary

Schoolcraft College

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