Anna Patino
New Braunfels
Summary
Dynamic leader with a proven track record at Jason's Deli, excelling in customer service and team leadership. Expert in enhancing customer satisfaction and employee productivity, demonstrated through effective relationship building and staff development. Skilled in project management and sales, consistently expanding client bases and surpassing targets.
Overview
13
13
years of professional experience
Work History
Manager
Jason's Deli
01.2012 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Front Desk Receptionist
Fairfield Marriott
03.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Insurance Agent
L.A Insurance
03.2016 - 09.2020
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on insurance policies and procedures.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Collected premiums on or before effective date of coverage.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Education
GED -
Hammond Career Center
Hammond, INSkills
- Customer service
- Team leadership
- Decision-making
- Staff training and development
- Task delegation
- Documentation and reporting
- Relationship building
- Project management
- Schedule preparation
- Sales management
- Marketing
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Fairfield Marriott
03.2023 - 01.2024
Insurance Agent
L.A Insurance
03.2016 - 09.2020
Manager
Jason's Deli
01.2012 - 01.2025
GED -
Hammond Career Center