Anna Paull
Mayfield,PA
Summary
Dynamic and goal-oriented professional with a proven track record at Home Depot, adept in relationship building and trend awareness. Leveraged licensed cosmetology skills and friendly communication to enhance customer satisfaction and loyalty. Excelled in roles requiring active listening and decision-making, significantly contributing to team success and client retention.
Overview
5
5
years of professional experience
Work History
Cosmetologist
Pure Beauty Bar
Dickson City
08.2022 - 09.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
Counselor
Bethany Camp
Sinclairville, NY
06.2016 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Summer camp.
Order Fulfillment Associate
Home Depot
Dickson City
10.2020 - 05.2022
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Flooring Specialist
Home Depot
Dickson City
10.2020 - 05.2022
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.
- Contributed to increased profitability by effectively managing project timelines, labor hours, and material expenses.
- Collaborated with clients to select appropriate flooring materials, ensuring satisfactory outcomes in line with their design preferences and budget constraints.
- Improved customer satisfaction by efficiently addressing and resolving flooring-related issues.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Representative
Home Depot
Dickson City
10.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Cosmetology - Hairstylist
Empire Beauty School
Moosic, PA05.2022
Skills
Social skills
Friendly Communication
Active Listening
Licensed Cosmetologist
Scheduling appointments
Professionalism and Ethics
Social Media Promotion
Decision-Making
Continuing education
Trend Awareness
Relationship Building
Sales and Upselling
Issue Resolution
Goal-oriented mindset
Timeline
Cosmetologist
Pure Beauty Bar
08.2022 - 09.2024
Order Fulfillment Associate
Home Depot
10.2020 - 05.2022
Flooring Specialist
Home Depot
10.2020 - 05.2022
Customer Service Representative
Home Depot
10.2020 - 05.2022
Counselor
Bethany Camp
06.2016 - 08.2023
Cosmetology - Hairstylist
Empire Beauty School