Anna Payne

Montezuma,GA

Summary

Dynamic and results-oriented professional with extensive experience in administrative and customer service roles, notably at Swartz Manufacturing. Excelled in data entry and customer relations, enhancing client satisfaction and streamlining office operations. Demonstrated strong problem-solving abilities and proficiency in Microsoft Excel, contributing to efficient and effective workplace management.

Overview

years of professional experience

Work History

Administrative Assistant

Swartz Manufacturing

11.2020 - Current

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information
Accounts payable and received
Payroll

Accounts

New Leaf Landscape Svc

01.2020 - Current

Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
Reduced financial discrepancies by implementing stringent internal controls and audits to ensure accurate recordkeeping.
Increased client satisfaction by effectively managing accounts receivable and payable processes.
Enhanced revenue generation through diligent monitoring of account balances and timely follow-up on outstanding payments.

Customer Service Representative

Flint River Pharmacy

06.2012 - 02.2019

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Teller

Wells Fargo & Company

12.2010 - 02.2012

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Processed customer transactions promptly, minimizing wait times.
Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Assisted customers with account inquiries, resolving issues promptly and professionally.

Education

High School Diploma -

Southland Academy

Americus, GA

05.2001

Skills

Customer service
Accounts Payable
Accounts Receivable
Payroll
Data entry
Computer skills
Office administration
Time management
Administrative support

Microsoft Excel
File organization
Customer and client relations
Computer proficiency
Filing
Strong problem solver
Critical thinking
Scheduling
Office management

Timeline