Summary
Overview
Work History
Skills
References
Timeline
Generic

ANNA PEÑA

LANSING,MI

Summary


Dynamic and personable hospitality professional with over 9 years of expertise creating standout guest experiences in fast-paced café, bar, and restaurant settings. Known for blending efficiency with warmth, elevating service standards, and motivating teams to thrive. Skilled in crafting quality beverages, optimizing operations, and encouraging a culture of collaboration, adaptability, and excellence.

Overview

7
7
years of professional experience

Work History

Café Manager & Barista

Biggby Coffee
07.2022 - Current
  • Delivered superb customer service and promoted product upselling to increase sales.
  • Led hiring, onboarding, and training. Performed staff evaluations and confirmed crew members stayed current on weekly quizzes, courses, and checklists.
  • Managed Inventory, placed orders, and tracked stock levels to maintain smooth daily operations.
  • Crafted premium beverages by skillfully operating espresso machines, performing routine maintenance, and working closely with technicians to address any issues, ensuring the equipment's reliability.
  • Fostered a positive work environment, mentored staff, and cultivated a thriving team atmosphere.

Server

Cask and Co
08.2021 - 02.2022
  • Executed attentive and friendly table service, ensuring an exceptional experience for every guest.
  • Coordinated effectively with kitchen and bar staff.
  • Maintained an in depth knowledge of menu items to guide guest choices and provide recommendations.
  • Efficiently served multiple tables in a fast paced, high volume environment.

Server & Host

The Creole
07.2018 - 10.2021
  • Directed guest reservations and coordinated table rotations to optimize seating, minimizing wait times and improving flow.
  • Handled visitors inquiries, concerns, and special requests with professionalism, ensuring satisfaction, while memorizing daily chef’s entrees and bartender’s cocktails to provide creative recommendations.
  • Supervised the cleanliness and ambiance of the front of house, ensuring patrons felt comfortable from arrival to departure.

Skills

  • Customer Engagement
  • Exceptional Verbal Communication
  • Hiring and Training Team Members
  • Speed & Efficiency in a High-Volume Environment

References

  • Hatim Shetiah
    Operations Manager
    Biggby Coffee
    Phone: 517-290-1180
    Email: hatimshetiah@biggby.com
    Relationship: Manager
  • Kylie Benedict
    Server
    Cask & Company
    Phone: 517-897-3844
    Relationship: Former Co-worker
  • Shannon Ledermann
    Manager
    The Creole
    Phone: 517-285-9348
    Relationship: Former Manager

Timeline

Café Manager & Barista

Biggby Coffee
07.2022 - Current

Server

Cask and Co
08.2021 - 02.2022

Server & Host

The Creole
07.2018 - 10.2021

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ANNA PEÑA