Anna Perkins
Rock Hill,United States
Summary
Proven track record in enhancing patient and customer satisfaction, notably at Rock Hill Grove Senior Living, through exceptional emotional support and efficient problem-solving. Skilled in multitasking and organization, I significantly improved environments and relationships. Leveraging housekeeping expertise and patient care skills, I consistently exceed employer expectations without compromising on safety or quality.
Overview
13
13
years of professional experience
Work History
Caregiver Attendant
Rock Hill Grove Senior Living
Rock Hill, SC
04.2024 - Current
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Assisted patients with daily living activities, promoting independence and dignity.
- Provided emotional support to patients and families during challenging times, fostering positive relationships.
Janitorial Worker
Express Staffing
Clarksville, TN
01.2023 - 10.2023
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Sanitized break area kitchen counters, tables and sinks.
- Cleaned and sanitized drinking fountains.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
- Kept building spaces premises clean inside and outside.
Cashier / Assistant Manager
Nuttin but Wing
Clarksville, TN
06.2011 - 09.2021
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
Stocker/produce. Plus Deli Bakery
Walmart
Clarksville, TN
01.2019 - 12.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Alternated goods in inventory by observing first-in and first-out approach.
Cashier
Bob's Discount Tobacco and Beer
Clarksville, TN
03.2018 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
N/A - Home Economics
Franklin County High School
Winchester, TN05.1991
Skills
- Nutrition monitoring
- Emotional Support
- Mobility support
- Recreational activities planning
- Housekeeping tasks
- Meal Preparation
- Elderly Care
- Patient Assessments
- PPE Usage
- Problem-Solving
- Patient Care
- Flexible Schedule
- Heavy Lifting
- Flexible schedule and availability
- COVID-19 Safety Policies
- Multitasking and Organization
- Daily living assistance
- Relationship Building
- Housekeeping
- Basic Housekeeping
Timeline
Caregiver Attendant
Rock Hill Grove Senior Living
04.2024 - Current
Janitorial Worker
Express Staffing
01.2023 - 10.2023
Stocker/produce. Plus Deli Bakery
Walmart
01.2019 - 12.2020
Cashier
Bob's Discount Tobacco and Beer
03.2018 - 11.2020
Cashier / Assistant Manager
Nuttin but Wing
06.2011 - 09.2021
N/A - Home Economics
Franklin County High School