Anna Pestova
Sacramento,CA
Summary
Highly organized and reliable professional with experience in efficiently handling tasks such as assembling orders, ensuring accuracy, and meeting tight deadlines. Adept at resolving issues quickly, maintaining high standards of integrity, and delivering exceptional customer service. Quick to learn new skills and proficient in using computers for managing workflows and communications. Focused on quality control, safety, and customer satisfaction. Fluent in Russian with intermediate English proficiency (A2), committed to contributing to a productive, team-oriented environment and helping the company achieve its goals.
Overview
7
7
years of professional experience
Work History
Delivery Person
DoorDash, Instacart, Uber
Sacramento, CA
09.2024 - Current
- Delivered food and grocery orders to customers in a timely and efficient manner.
- Used mobile apps to navigate delivery routes and ensure accurate, on-time deliveries.
- Maintained high customer satisfaction through friendly service and effective communication.
- Handled order adjustments, issues, and special requests to ensure a smooth customer experience.
- Managed payment processing and ensured all transactions were completed accurately.
Sales Manager
Pharmaceutical Plant (Russia)
Russia
12.2020 - 06.2023
- Managed wholesale and retail sales of manufactured products.
- Consistently met or exceeded established sales targets.
- Expanded the client base through proactive business development.
- Negotiated and finalized new supply contracts with wholesale organizations, pharmacy chains, and other institutions.
- Handled the initial registration and review of customer complaints as the first point of contact.
Direct Sales Specialist
Sberbank of Russia (Russia)
Russia
04.2020 - 12.2020
- Promoted banking services, including credit products and insurance plans, to retail clients.
- Achieved top sales results by identifying client needs and tailoring financial solutions.
- Trained new team members on product knowledge and sales techniques.
Karaoke Backing Vocalist
Ethno Bar (Russia)
Russia
04.2018 - 10.2019
- Provided vocal support for lead performers in a variety of songs and genres.
- Engaged with the audience to enhance the overall entertainment experience.
- Assisted in maintaining a lively and enjoyable atmosphere for guests.
Legal Counsel
Utility Company (Russia)
Russia
05.2018 - 05.2019
- Provided legal advice and support to the company’s operations, including contract negotiation and compliance.
- Drafted and reviewed contracts, ensuring adherence to legal and regulatory standards.
- Recovered accounts receivable for supplied services and represented the company in courts of various levels and other organizations.
Education
Master of Science - Law
Tomsk State University, Law Institute
Russia, Tomsk07.2019
Skills
- Order Fulfillment: Experienced in efficiently assembling online customer orders with a focus on accuracy and speed
- Problem Solving: Able to quickly resolve issues that arise during the order preparation or delivery process
- Integrity and Customer Focus: Demonstrated honesty and a strong commitment to providing excellent customer service
- Quick Learner: Capable of rapidly acquiring new skills and adapting to new processes
- Computer Proficiency: Competent in using computers and mobile apps for order management and communication
- Attention to Detail: Careful attention to expiration dates of products and ensuring safe delivery of orders
- Language Skills: Native speaker of Russian with intermediate English proficiency (A2 level), currently studying to improve language skills
- Document and Office Skills: Able to handle documents, perform basic office tasks like data entry, filing, and organizing records Comfortable using standard office software
Languages
English
Elementary
Russian
Native or Bilingual
Timeline
Delivery Person
DoorDash, Instacart, Uber
09.2024 - Current
Sales Manager
Pharmaceutical Plant (Russia)
12.2020 - 06.2023
Direct Sales Specialist
Sberbank of Russia (Russia)
04.2020 - 12.2020
Legal Counsel
Utility Company (Russia)
05.2018 - 05.2019
Karaoke Backing Vocalist
Ethno Bar (Russia)
04.2018 - 10.2019
Master of Science - Law
Tomsk State University, Law Institute