Anna Peters
Chesterfield
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wegmans
05.2021 - Current
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
Bachelor of Science - Psychology
The College of New Jersey
Ewing, NJ12-2027
Skills
- Customer inquiry resolution
- Conflict management
- Professional communication
- User experience improvement
- Financial reporting
Timeline
Customer Service Representative
Wegmans
05.2021 - Current
Bachelor of Science - Psychology
The College of New Jersey