Anna Petrando
Port Barrington,IL
Summary
Dynamic professional with a proven track record at Aflac, excelling in customer engagement and claims processing. Adept at fostering strategic partnerships and enhancing service delivery, I leverage strong organizational abilities to drive efficiency and improve client satisfaction. Committed to effective problem resolution and team collaboration, ensuring optimal outcomes for all stakeholders.
Well-qualified benefits team player well-versed in comparing plans, writing reports and explaining benefits. Excellent communication, organizational and multitasking abilities.
Overview
43
43
years of professional experience
Work History
Benefits Coordinator
Aflac
01.2025 - Current
- Assisted in processing employee benefits enrollments and changes efficiently.
- Coordinated communication between employees and insurance providers to resolve inquiries.
- Maintained accurate records of benefits data in internal systems for compliance.
- Supported the implementation of benefits education programs for employees.
Strategic Account Manager
KBS Janitorial Services
01.1999 - 06.2024
- Developed strategic partnerships with key accounts to enhance service delivery and customer satisfaction.
- Analyzed account performance metrics to identify growth opportunities and drive revenue increases.
- Led cross-functional teams in executing client-specific initiatives, ensuring alignment with business objectives.
- Conducted regular client meetings to assess needs, provide updates, and strengthen relationships.
Real Estate Assistant
Kmart Regional Office
03.1997 - 12.1998
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
Office Manager
Kmartcorp
05.1983 - 03.1997
- Streamlined office operations, enhancing workflow efficiency and team productivity.
- Managed scheduling and coordination of meetings, ensuring optimal use of resources.
- Supervised administrative staff, providing mentorship and training to improve performance.
- Implemented new filing systems, increasing document retrieval speed and organization.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Sales Associate
Timothy Grant
10.1994 - 03.1996
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Delivered exceptional customer service, fostering positive relationships with clients.
- Executed visual merchandising strategies to create appealing product displays.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Lake Zurich High School
Lake Zurich, ILSkills
- Customer engagement
- Effective team collaboration
- Effective problem resolution
- Prioritization and scheduling
- Strong organizational abilities
- Claims processing
Timeline
Benefits Coordinator
Aflac
01.2025 - Current
Strategic Account Manager
KBS Janitorial Services
01.1999 - 06.2024
Real Estate Assistant
Kmart Regional Office
03.1997 - 12.1998
Sales Associate
Timothy Grant
10.1994 - 03.1996
Office Manager
Kmartcorp
05.1983 - 03.1997
Lake Zurich High School