Anna Cook
Colmbus,Ohio
Summary
Knowledgeable Case Manager experienced in coordinating care for young adults between the ages of 18-24. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Case Manager
Huckleberry House
11.2020 - Current
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Provided case management for homeless adults between the ages of 18-24
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in community events to promote services and engage with public.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Taught clients independent living skills to prepare them for living in their own apartments paying bills and utilizing community resources.
- Completed daily documentation
Cashier
Edwards Pharmact
04.2020 - 02.2021
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
Managing Agent
Acceptance Insurance
08.2014 - 03.2019
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Created detailed reports for management to track performance and sales.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Completed schedules, performance reviews, training, marketing, end of day cash reconciliation.
Education
High School Diploma -
Wheeling Park High School
Wheeling, WV06.1984
Skills
- Positive Attitude
- Client Advocacy
- Service Planning
- Regulatory Compliance
- Crisis Intervention
- Case Planning
- Client Needs Assessment
- Community Resources
- CPR/AED
Timeline
Case Manager
Huckleberry House
11.2020 - Current
Cashier
Edwards Pharmact
04.2020 - 02.2021
Managing Agent
Acceptance Insurance
08.2014 - 03.2019
High School Diploma -
Wheeling Park High School
Similar Profiles
Andrea FloresAndrea Flores
Residential Counselor at Huckleberry HouseResidential Counselor at Huckleberry House
Erica SchnitzErica Schnitz
Clinical Director at Huckleberry HouseClinical Director at Huckleberry House
Eman AlkaheliEman Alkaheli
AmeriCorps Member at Huckleberry HouseAmeriCorps Member at Huckleberry House
DORA A LARADORA A LARA
ASSAMBLE at Falcon Manufacturing.ASSAMBLE at Falcon Manufacturing.
Charles FarrowCharles Farrow
Scew Machine Operator at Delphi GMScew Machine Operator at Delphi GM