I am also a member of the Jackson Municipal Band and several community handbell choirs
Currently I serve as the chairperson for the St Paul School Foundation
Anna Phillips
Cape Girardeau,MO
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Compassionate and adaptable professional with experience at Mercy Hospital Southeast, enhancing patient comfort through empathetic support and effective communication. Proven ability to improve patient satisfaction and ensure safety through vigilant monitoring and fall risk management. Skilled in patient assessments and dedicated to delivering exceptional care in diverse environments.
Overview
18
18
years of professional experience
Work History
Patient Care Companion
Mercy Hospital Southeast
10.2012 - Current
- Enhanced patient comfort by providing compassionate companionship and engaging in meaningful conversations.
- Demonstrated adaptability by effectively caring for patients with diverse medical conditions and backgrounds, tailoring communication styles accordingly.
- Improved patient satisfaction scores through consistent delivery of exceptional care and genuine empathy towards individual needs.
- Maintained a clean and safe environment for patients through regular room tidying and sanitizing high-touch surfaces.
- Reduced anxiety for patients and their families by offering emotional support.
- Collaborated with medical staff to ensure seamless communication and comprehensive patient care.
- Prevented falls or injuries by actively monitoring patients at risk for mobility issues or confusion.
- Charted patient status in computer.
Manager
My Daddy’s Cheesecake
08.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Substitute Teacher & Aftercare Monitor
St Paul Lutheran School
01.2008 - 05.2011
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
Education
General Studies
Southeast Missouri State University
Cape Girardeau, MO12-2018
Skills
- Empathetic patient support
- Behavioral intervention
- Fall risk management
- Compassionate elderly support
- Direct patient care
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Safety awareness
- Flexible schedule and availability
- Compassionate communication
- Emotional support
- Patient assessments
- COVID-19 safety policies
- Incident reporting
- Staff management
- Inventory control and record keeping
- Customer engagement
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Organization and prioritization
- Staff scheduling
- Food service background
- Schedule coordination
- Supervisory skills
- Performance improvement
- Catering coordination
- Stable work history
- Customer service
Interests
Timeline
Patient Care Companion
Mercy Hospital Southeast
10.2012 - Current
Manager
My Daddy’s Cheesecake
08.2011 - Current
Substitute Teacher & Aftercare Monitor
St Paul Lutheran School
01.2008 - 05.2011
General Studies
Southeast Missouri State University
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