ANNA PIEPENBRING
Vici,OK
Summary
Motivated and dedicated professional with a diverse skill set seeking an opportunity to contribute to a reputable organization. Committed to delivering excellent customer service and providing administrative support, Approaches all tasks with a personable and energetic attitude. Proficient in data management, accounts receivables, and recordkeeping, Possesses honed competencies that ensure efficient operations. Highly organized, systematic, and resourceful. Excels in problem-solving and multitasking, making a valuable asset to any team.
Overview
14
14
years of professional experience
Work History
Accounts Receivable & DOT Compliance
BoomTest LLC
06.2023 - Current
- Expedited invoice processing by accurately assigning appropriate codes for efficient tracking and reporting purposes. Averaging 10-15 tickets entered into QuickBooks daily.
- Maintained accurate records of all ticketing, invoicing and receivable transactions, ensuring compliance with company policies and procedures.
- Reduced overdue accounts by nearly $500,000 within first six months of employment; consistently monitoring and following up on outstanding invoices.
- Prepared comprehensive reports for management, highlighting trends in receivables performance and identifying areas for improvement.
- Enhanced client relationships through courteous and professional communication during collections process.
- Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
- Greeted incoming vendors, applicants and customers' calls professionally and provided friendly, knowledgeable assistance; typical days include ten calls, high volume of emails, constant texts and coordination with off site employees and average of 5 vendors visiting on site.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Developed and maintained spreadsheets in Excel to track and chart information such as master equipment/fleet information and daily locations with billing and equipment hours worked.
- Managed policies and procedures in Word, among other various "Master" company documents.
Office Associate
NORTHWEST CASH & CARRY
01.2023 - 06.2023
- Developed a procedural manual to aid in streamlining of existing documentation and encourage company-wide training and education.
- Assist customers with opening and managing accounts and researching various sales needs.
- Manage ongoing inventory and aid with in-store merchandising.
- Maintain warehouse stocking, organization and in a sanitary manner abiding by all applicable regulations.
- Develop new vendor relationships and support existing vendor relationships in a manner which served the facility and its' customers.
- Greeted an average of 20 customers daily in a professional manner and provided friendly, knowledgeable assistance.
- Processed incoming correspondence via email and phone promptly while maintaining an organized workspace.
Merchandiser & Administrative Assistant
SPAR
01.2021 - 01.2022
- Call ahead and visit assigned pharmacies monthly to reset scheduled OTC products and labeling.
- Reported completed work, same day, via mobile application.
- Remotely assisted the District Manager with monthly audits, as requested.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Director of Quality and Compliance
OCEANFRONT RECOVERY
01.2017 - 01.2020
- Completed overhaul of all policies and procedures was completed and information disseminated to the necessary departments for education and training
- Integral part of leadership team, participating in the strategic planning for Oceanfront Recovery
- Lead organization to successfully attain Joint Commission Accreditation
- Led a cross-functional team to develop and execute comprehensive quality assurance plans for products and services.
- Collaborated with suppliers to enhance their understanding of our quality requirements, fostering strong relationships built on trust and transparency.
- Built strong partnerships with key stakeholders, enabling increased collaboration on problem-solving efforts and overall process improvements.
- Streamlined internal audit procedures by developing standardized templates for reporting findings efficiently and consistently.
- Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
Compliance Officer
MORNINGSIDE RECOVERY
01.2014 - 01.2017
- Worked to create and maintain an ethical culture within the company to improve overall business functioning including but not limited to: client satisfaction, employee retention and external stakeholder approval
- Major accomplishments included leading company in obtaining DHCS licensure of new 87 bed detoxification and residential treatment facility, upholding CARF accreditation and obtaining CCAPP SLE registrations for all sober living environments
- Highly involved with all departments of the company
Human Resources & Project Manager
SAFE HARBOR TREATMENT CENTER FOR WOMEN
01.2011 - 01.2014
- Coordinated the complete renovation of six sober living homes simultaneously from start to finish
- Utilized approachable demeanor to work with all departments of the company, create strong rapport with outside vendors and client payers
- Created a welcoming atmosphere for Human Resource needs, communicated effectively and directed responsibilities as required by company policy
Education
Some College (No Degree) - Certified Compliance And Ethics
SCCE
California01-2016
HIGH SCHOOL -
SHAWNEE MISSION EAST HIGH SCHOOL
Prairie Village, KS08-2010
Skills
- Consistent professionalism
- Strong work ethic and dependability
- Understanding of clinical and procedural documentation
- Quick learner with attention to detail
- Quality communicator and effective leader
- Excellent organizational and time management skills
- Proficiency in Microsoft programs and QuickBooks
References
- THOMAS BRODERS, Morningside Recovery, (310) 678-3834
- CHAD SMITH, Oceanfront Recovery, (949) 402-3548
Timeline
Accounts Receivable & DOT Compliance
BoomTest LLC
06.2023 - Current
Office Associate
NORTHWEST CASH & CARRY
01.2023 - 06.2023
Merchandiser & Administrative Assistant
SPAR
01.2021 - 01.2022
Director of Quality and Compliance
OCEANFRONT RECOVERY
01.2017 - 01.2020
Compliance Officer
MORNINGSIDE RECOVERY
01.2014 - 01.2017
Human Resources & Project Manager
SAFE HARBOR TREATMENT CENTER FOR WOMEN
01.2011 - 01.2014
Some College (No Degree) - Certified Compliance And Ethics
SCCE
HIGH SCHOOL -
SHAWNEE MISSION EAST HIGH SCHOOL
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