Anna M. Pilkington

• Primary responsibility – I am responsible for inputting and updating veterans GI Bill request to use their GI Benefits for education
• Assisting Veterans & Military Coordinator maintain and establishing relationships with current and former veterans at community college
• Assistance to the student development deans and department staff as needed
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.

• Primary responsibility covering classrooms for absent teachers or teacher assistance
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

Primary responsibility – I was responsible for managing the mandatory COVID weekly testing

• Responsible for monitoring all test results
• Reported to leadership any trends or action need to be implemented to further spread of COVID 19
• Responsible for monitoring CDC and state health department to implement changes is procedure as COVID 19 recommendations mandated
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

• Primary responsibility – Assisted educating and caring for infants and toddlers under the age of 2
• Assisted other classrooms when needed
• Supported student physical, mental, and social development using classroom games and activities.
• Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
• Supervised recess, lunch and daily student intake and dismissal.
• Completed daily reports, meal count sheets, and attendance logs.

• Company Overview: Providence, RI
• Primary responsibility working with all Care England Operating Units to produce quality data analysis to ensure the operating unit is achieving the set benchmarks for CMS, TJC and insurance contacts
• Providence, RI
• Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
• Collaborated with cross-functional teams to identify data requirements and ensure proper integration within the system.
• Trained team members in best practices for data handling, improving overall productivity and data integrity.

• Company Overview: Warwick, R.I
• Primary responsibility is maintaining an electronic reporting system which includes one-on-one training of managers, running a report as requested to Executive Management, providing reports to various committees and maintaining the accuracy of the database
• Assigning follow-up reviews to managers and directors for all events in need of in-depth investigation
• Ensure any state mandated events are reported to the department of health
• Reviewing and closing all events to enable the reports to be submitted to the Patient Safety Organization
• I provide hospital-wide staff with any issues with the electronic reporting system
• I was primary representative for Kent Hospital viewing and selecting the new electronic reporting system
• I was primary resource for the implementation of the new electronic reporting system at Kent Hospital
• I am currently working with the CNE System Director and each CNE operating units Patient Feedback Coordinators to develop standardized process for managing Quantros Feedback model
• I worked with the CNE System Director to develop a report for the CNE Exceptional Patient Committee
• I am currently a member on the following Kent Committees: Performance Improvement & Patient Safety Committee, Patient and Family Experience Committee and Blood Drive Committee
• I am served as a member of the following CNE Committees: CNE Risk and Quality Directors and Quantros Steering Committee
• I was part of the group which designed and implemented Executive Rounding for CNE
• Warwick, R.I
• Provided timely support to end-users on any database-related queries or concerns, enhancing user satisfaction levels.

• Company Overview: Warwick, R.I
• Primary responsibilities were to support improvement teams, Medical Staff, Hospital departments and Committees
• I independently maintain a detailed accurate tracking system for assignments in office and routinely follow-up on pending workload assignments
• I worked to establish a division of labor with due dates and ensured that all deadlines were met
• I collected, complied and correlated data on patient-specific information from other departmental data from a variety of sources
• I prepared periodic and special reports from databases, spreadsheet programs and mainframe systems, for department staff, Hospital Administration, Medical Staff Departments and Committees and Board of Trustees Committees
• In conjunction with my office and the Medical Staffs Office Staff, I manage the Medical Staff Departments’ peer review process
• This included notifying reviewing physicians, obtaining medical records and assisting in preparing related presentation materials
• I managed and maintained tracking and filing systems, to facilitate identification of review status
• I provide Audio Visual assistance at the meetings for Quality Oversight Committee and any departmental meeting that required such assistance
• Warwick, R.I
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Company Overview: Warwick, R.I
• Primary responsibilities are to ensure current patients' previous records are on proper floor
• Responsible for making sure records sent to ER and OPSU are brought to correct floor and changing their location in CRIS system
• Responsible for pulling records for internal and external audits
• Responsible for filing notification of claim of compensable injury on ER service for workers compensation cases within three business days
• Warwick, R.I
• Greeted patients warmly to increase comfort and create rapport.
• Communicated important information to supervisor and medical team to reduce chance of errors.