Anna Pippin
Chattanooga,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mr Appliance of Chattanooga
Chattanooga, TN
12.2020 - 12.2022
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Audited customer account information to identify issues and develop solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Scheduled and confirmed appointments.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Receptionist
Red Bank Aluminum
Red Bank, TN
07.2020 - 12.2020
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Handled payment processing and provided customers with receipts and proper bills and change.
Private Caregiver
Peggy Pippin
Chattanooga, TN
05.2018 - 01.2020
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Transported patients to medical, dental and personal care appointments.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Bookkeeping Assistant
Lisa Crowder Associates
Chattanooga, TN
07.2018 - 02.2019
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Assisted bookkeeper in maintaining accounts receivable and payable.
- Billed accurately and timely for primary and secondary insurance services rendered and assisted with accounts receivable collections for state and federal contracts.
Shipping and Receiving Clerk
Sears Repair Center
Chattanooga, TN
10.2015 - 05.2018
- Monitored merchandise received and shipped from facility in computer system.
- Obtained required documentation to process shipments and support movement.
- Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Opened and inspected packages received and routed to merchandise stocking or requisitioning department.
- Pulled components and supplies for assemblers, inspected and delivered parts and supported assembly processes.
- Scanned, identified and labeled parts via handheld scanner and interfaced with computerized inventory system to support inventory tracking.
- Unloaded and received incoming shipments for warehouse, documented receipts and routed shipments to proper locations.
Skills
- High-energy attitude
- Adaptive team player
- Customer relations
- CPR certified
Certification
- FIRST AID CPR AED Certification
Timeline
Customer Service Representative
Mr Appliance of Chattanooga
12.2020 - 12.2022
Receptionist
Red Bank Aluminum
07.2020 - 12.2020
Bookkeeping Assistant
Lisa Crowder Associates
07.2018 - 02.2019
Private Caregiver
Peggy Pippin
05.2018 - 01.2020
Shipping and Receiving Clerk
Sears Repair Center
10.2015 - 05.2018
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