Anna Pizza

• Company Overview: Social Security Administration, Data Warehouse Analysis & Validation Branch
• Meet with project teams to gather requirements for custom ad hoc reports using MI/BI tools such as Tableau and WebFOCUS.
• Create reports using Tableau Desktop to develop workbooks with visualizations, charts and reports used for business and management decisions.
• Provision users to Tableau and WebFOCUS tools and work to build security models for access to custom reports as well as publishing public reports.
• Assist team in designing, developing, testing, implementing, and maintaining large websites in the Office of Systems.
• Update, manage and test project and program websites.
• Test systems on network/pre and post production.
• Maintain web information and directories via FTP.
• Utilize testing software for tracking and managing defects.
• Social Security Administration, Data Warehouse Analysis & Validation Branch
• Immediate Supervisor: Tapasi Rath - (227) 215-2285 tapasi.rath@ssa.gov
• Skills Utilized: Excellent command of the Tableau Desktop tool and WebFOCUS tool for creating custom adhoc reports.
• Gather requirements for data sources, tables, etc as needed needed.
• Work with project team to set and achieve project goals and initiatives as needed.
• Utilize communication and projected goals and progress using Confluence to track tasks.
• Coordinate and disseminate program goals, and identify partners and stakeholders.
• Identify, compile and analyze key data to guide decisions.
• Oversee strategy and implementation of project and program plans.
• Develop and implement policies and performance measurement goals.
• Software and web support for new and existing clients and develop topic based online user guides and video training tools.
• Validation of new systems and existing system updates.
• Develop, publish and maintain HTML and CSS files for project websites as well as online resources.
• Software - Microsoft Excel, Adobe Photoshop, Microsoft Word, Core FTP, HP ALM, Adobe Dreamweaver, RoboHelp, Various governmental FTP programs for data transfer.
• Conduct large scale business requirement flow and analysis and documenting/developing required documentation for systems development and implementation including the writing of application specifications, functional requirements, test cases, algorithms.

• Planning and implementing lessons, writing syllabi, grading course work, submitting final grades.
• Immediate Supervisor: Aaron Oldenburg - Program director
• Taught hands on, practical skills in: HTML5, CSS, File Transfer Protocol.

• Planning and implementing lessons, grading course work, submitting final grades.
• Immediate Supervisor: Matt Day (410)386-8022
• Previous associate faculty supervisor
• Taught hands on, practical skills in: HTML, CSS, Adobe Dreamweaver, File Transfer Protocol, CPanel.

Antek Software

May 2002 to July 2005

Date of employment: May 2002 to July 2005

Duties and responsibilities: Plan and implement complete on-site training classes for new clients

throughout the US, provide support for over 200 clients nationwide, complete enrollment process so

governmental insurances can receive electronic data

Immediate Supervisor: Cathy Hyman: Supervisor Antek Software, (410) 517 - 0330 ex. 1026

Skills Utilized:

• Software support for existing clients

• Onsite software installation and training in multiple states (CA, FL, GA, CT, etc.)

• Software - Microsoft Excel, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access,

Symantec PC Anywhere, Web Ex, Various governmental FTP programs for uploading/downloading claims

to direct feeds. Verify that electronic insurance claims transmitted. Troubleshoot claims issues.

Tested data acquisition software, confirm interface functionality and analyze systems for defining data.

Analyze systems external and internal specifications developed by programmers to determine whether

client requirements were met. Monitored clients and their daily use of web and systems reports. Work

with project managers to test, validate and implement web and system upgrades.

Developed excellent command of internal administrative software programs used for customizing

client's software. Maintain knowledge of analysis principles and methods to apply a structured systems

analysis approach to the development of programmatic systems. Create and maintain Microsoft Works

spreadsheets to track issues. Use Symantec PC Anywhere to dial in directly to clients workstations to

troubleshoot program and interface issues.

Offer phone and email support for web and software programs. Install hardware when necessary at

new workstations. Planning and implementing training and support using WebEx. Develop functional

requirements and perform validation testing to support new users. Implement immediate corrective

action for systems deficiencies discovered as a result of user contact, post-implementation review

or other fact-finding methods. Comprehensive knowledge of the concepts, theories, designs and

interactions of progra

• Performed all aspects of database management. Tracked new and existing clients and/or contractors using privately developed software.
• Immediate Supervisor: Justine Carter/Manager, 410-526-1122
• Skills Utilized: Software support for new and existing clients, Hardware - IBM Mainframe and Windows, Software - Microsoft Excel, Microsoft Word, Microsoft Works.
• Developed an excellent command of business management program developed by owner.
• Worked closely with programmers and project managers throughout development and testing phases of new version releases and updates.
• Tested software interface functionality and analyzed systems for defining data.
• Analyzed systems external and internal specifications developed by programmers to determine whether client requirements were met.
• Monitored contractors and their daily use of our program.
• Managed the daily, weekly and monthly AR for clients and contractors.
• Met with project managers to discuss updating new version manuals.
• Knowledge of computer technology, methods and hardware to analyze and assess the validity of design specifications.
• Created and maintained Microsoft Works spreadsheets to track client contractors and/or clients contracts.
• Installed hardware when necessary at new client/contractor locations.
• Developed functional requirements and perform validation testing to support new users.
• Implemented immediate corrective action for systems deficiencies discovered as a result of user contact, post-implementation review or other fact-finding methods.
• Comprehensive knowledge of the concepts, theories, designs and interactions of programmatic administrative systems to analyze, design, validate and offer solutions to complex problems.
• Utilized software to manage all aspects of business management, including Accounts Payable, Accounts Receivable, Client/ Contractors hours filled.
• Tracked the daily, weekly and monthly target hours.
• Hired, trained and supervised new contractors.
• Planned and implemented training programs for contractors, clients and co-workers.