Anna Pladellorens Toral

• Provided administrative support to ensure smooth office operations.
• Maintained accurate records of cargo transfers, contributing to smooth administrative processes.
• Enhanced team efficiency by streamlining administrative tasks and managing schedules.

• Trained employees in essential job functions.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
• Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.

• Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
• Increased sales by offering advice on purchases and promoting additional products.
• Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

As a native Spanish speaker and polyglot, I taught a Spanish course for 2 months. Mainly grammar, verbs, vocabulary and conversation to Italian people. This allowed me to gain confidence in myself and learn to handle myself better in large groups of people with different languages and cultures.

and cultures.

• Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Increased office efficiency by organizing and maintaining a well-structured filing system.
• Maintained digital and physical files for projects, business records and customer accounts.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Ordered and restocked office supplies to keep staff efficient and on-task.
• Ensured confidentiality of sensitive information by adhering to strict document management protocols.
• Contributed to a positive work environment through proactive assistance and collaboration with colleagues across departments.