Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Anna Ponomarev

Kennewick,WA

Summary

Dynamic and dedicated professional with experience at Starbucks and caregiving, excelling in customer service and team collaboration. Proven ability to enhance client satisfaction through active listening and attention to detail. Skilled in time management and maintaining cleanliness, contributing to a positive environment and increasing repeat business through exceptional service.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
04.2020 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

HCA

CDWA
01.2020 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

Education

Chiawana High School
Pasco, WA
06.2018

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Active listener
  • Cleanliness
  • Adaptive and creative
  • Clear communication
  • Multitasking and organization
  • Team collaboration

Languages

Russian
Native or Bilingual

References

Susan Sanders(General manager)

+1 (509) 308-5593

Chela Garcia (Shift supervisor)

+1 (509) 518-0570

Shyla Rowden (Coworker)

+1 (541) 314-2625

Timeline

Barista

Starbucks
04.2020 - Current

HCA

CDWA
01.2020 - Current

Chiawana High School

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