Anna Poole
Paducah,US
Summary
Quick learner and always growing with the companies Hard working, team player and eager to advance Recognized on a regular basis for outstanding performance and contributions Dedicated to learning, growing, and succeeding in non-clinical medical care.
Overview
14
14
years of professional experience
Work History
Authorization Clerk
Baptist Health Financial Clearance
Louisville, KY
10.2023 - Current
- Conducted research on insurance policies to determine authorization requirements.
- Verified insurance eligibility for patients seeking medical treatment.
- Processed incoming authorizations, denials, and requests for additional information.
- Communicated with providers regarding authorization status and other related issues.
- Maintained accurate documentation in electronic health records system.
- Created reports summarizing authorization activity on a daily basis.
- Researched payer websites to obtain authorization forms and guidelines.
- Responded promptly to customer inquiries via phone or email.
- Ensured all pre-authorization documents were completed properly prior to submission.
- Followed up on pending authorizations to ensure timely approval or denial.
- Maintained high level of professionalism when speaking to doctors and insurance companies.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
Authorization Clerk
Baptist Health Paducah Home Care
Paducah, KY
11.2021 - 10.2023
- Verified insurance, requested and received prior authorizations
- Used numerous online portals for obtaining authorizations
- Constant contact with staff to notify of any denials or any questions about insurance coverage
- Knowledgeable in Epic Hyperspace, OnBase fax services, Hyland printer and RightFax
- Used Microsoft Office and Teams on a daily basis.
Home Health Scheduler
Baptist Health Paducah Home Care
Paducah, KY
02.2021 - 11.2021
- Scheduled visits for home health clinicians
- Worked closely with intake department to report availability
- Worked closely with clinicians to arrange schedules
- Knowledgeable about insurance compliance concerning home health
- Full knowledge of Epic scheduling side.
Patient Access Coordinator
Baptist Health Paducah
Paducah, KY
03.2019 - 01.2021
- Head scheduler for scheduling Covid tests for the facility; pre-procedural, exposed or symptomatic patients
- Responsible for a workqueue to call patients and pre-register them before surgery
- Received and transcribed orders from doctor's offices
- Verified insurance and input authorizations when received
- Created estimates for diagnostic testing and collecting co-payments
- Registered patients at time of diagnostic testing/surgeries
- Follow all privacy and HIPPA laws.
Social Media and Marketing Manager
Thin Line Media
St. Louis, MO
01.2017 - 03.2019
- Created engaging social media content for publication Working Dog Magazine
- Schedule social media posts to Facebook, Instagram, Twitter, Google+, Pinterest and LinkedIn
- Monitored social media interactions, responded to comments and direct messages
- Used Hootsuite, Canva, Ripl and bit.ly for content creating and scheduling posts.
Telephone Operator
Telephone Answering Services Inc
Paducah, KY
02.2010 - 03.2019
- Answer phones for various businesses and professional offices during and after office hours
- Must always show excellent customer service, on and off the phone
- Deliver messages to the appropriate parties
- Helped with sending invoices by using QuickBooks.
Administrative Assistant and Event Planner
Largo Communications
Boaz, KY
02.2014 - 05.2015
- Handled all subscriptions for two magazines, K-9 Cop Magazine and Police K-9 Magazine
- Answered phones and handled them accordingly
- Used QuickBooks daily
- Used Microsoft Office, authorize.net, and stamps.com daily
- Helped organize two conference and vendor shows in Nashville, TN and Las Vegas, NV
- Updated both magazine websites using Word Press
- Created a weekly with Constant Contact
- Proofread the magazines before they were sent to print.
Education
Bachelor of Arts - Public Relations
Murray State University
01.2010
Skills
- Epic Hyperspace
- OnBase, Hyland Printer, RightFax
- MS Office
- Customer service
- Project organization
- Team management
- Communications
- Supervision
Affiliations
Sigma Alpha Iota - Sergeant at Arms (2008-2009 school year), Bylaws Chair (2008-2009 school year), Publicity for All Campus Sing (2008 and 2009)
Timeline
Authorization Clerk
Baptist Health Financial Clearance
10.2023 - Current
Authorization Clerk
Baptist Health Paducah Home Care
11.2021 - 10.2023
Home Health Scheduler
Baptist Health Paducah Home Care
02.2021 - 11.2021
Patient Access Coordinator
Baptist Health Paducah
03.2019 - 01.2021
Social Media and Marketing Manager
Thin Line Media
01.2017 - 03.2019
Administrative Assistant and Event Planner
Largo Communications
02.2014 - 05.2015
Telephone Operator
Telephone Answering Services Inc
02.2010 - 03.2019
Bachelor of Arts - Public Relations
Murray State University