Candice Poole
LEWISBERRY,PA
Summary
Executive with a 20 year record of success in Human Services and Health Care. High-performing in implementing procedure and policy within local, state, and federal regulations with proven results. Excels in Government advocacy having been awarded as government affairs ambassador for the state and running a state Association. Experience in Corporate Facilitation, Team developing, and leading multi-disciplinary trainings Company wide in both in-person and virtual formats. An Executive level leader with niche in developing programs to profitability, retention and excellence in team dynamics/functionality, and sales strategy/project management.
Overview
16
16
years of professional experience
Work History
Regional Director of Admissions
Promedica Hospice
02.2022 - Current
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Visited sites periodically to view service levels and adherence to global service standards.
- Produce reports daily/weekly/monthly to analyze job performance against team goals.
- Attended weekly meetings to discuss and optimize strategies.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in the Healthcare Field field.
Executive Director
PA-HCBS
12.2021 - 12.2022
- Updated and maintained membership database on consistent basis.
- Recruited new members by networking at community events and distributing promotional materials to attendees.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
Executive Director
SeniorLIFE
05.2021 - 01.2022
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Driven interdisciplinary teams to excel in a PACE Federally Funded program.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
Director
BAYADA Home Health Care
12.2017 - 05.2021
- Leadership of Home Health Care office providing Assistive Care services to adult population in South Central PA: Dauphin County, Cumberland County, York County, Perry County, and Juniata County.
- Development and promotion of culture of advocacy and support for individuals receiving services in community as well as caregivers providing those services.
- Work closely with organizational leadership to strategically affect direction of operations.
- Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.
- Implementation of monthly and annual trainings to ensure state and federal compliance
- Negotiate and manage contracts with local providers and agencies to ensure continuity of care and service.
- Optimize processes and supervise Field and Management level staff, including overseeing administration, budgeting, sales and scheduling protocols.
- Analysis, forecasting, and creation of annual office budget with proven measures of success resulting in consistent 5% revenue growth quarter over quarter. Annual growth of 20% revenue.
- Creation of marketing strategy and advertising initiatives used to promote company to community members.
- Effective onboarding and management of both Management level employees and field Health Care workers, with 100% retention of all hired Management level staff.
- Development and implementation of business process and policy. Consistent review of State/Federal regulations to ensure compliance and application of changes.
Learning and Development Team
BAYADA Home Health Care
01.2018 - 05.2021
- Use diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Conduct training courses for Company Wide management level staff to enhance understanding of industry best practices and company protocols.
- Enhanced leadership abilities and expertise by delivering forward-thinking training to multidisciplinary management staff in all Corporate training offerings, both in-person and virtual formats
Government Affairs Ambassador
BAYADA Home Health Care
06.2016 - 05.2021
- Government Affairs Ambassador through BAYADA for state of PA in 2018.
- Monthly meeting with local legislators to promote advocacy and education on key bills pertinent to advocacy and Health Care.
- Increased revenue and supported business goals by developing public relations strategies and campaigns.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Spoke to citizens, local politicians and business leaders in person and attended social functions and fundraising for campaigns.
- Represented interest of PA citizens’ and wrote and supported legislation.
- Kept up with news on daily basis to stay informed about local, regional, national and international events.
- Developed and strengthened political partnerships
- Cultivated close working relationships with other municipalities and governmental agencies to achieve continued support and partnerships in advocacy of our clientele.
Client Service Manager
BAYADA Home Health Care
06.2013 - 11.2017
- Develop long term trusting relationships with clients, referral sources, payors and community organizations in order to market and promote services
- Clearly establish the service agreement with clients and payors, i.e. service details, billing arrangements, method for problem resolution, etc. e. Obtain insurance confirmation, authorization from third party payors by communicating with internal BAYADA offices (ICO, CMO, MCO, FIN), third party payors, clients, and Clinical Managers.
- Participate in recruitment of field staff.
- Using judgment and discretion, effectively schedule staff, coordinate client services and manage caseload.
- Function as facilitator among clients, families, clinical manager, field and office employees, physicians and case managers.
- Maintain effective fiscal management of caseload. a. Accurately process field employee payroll each week.
Supports Coordinator
Dauphin County Case Management
06.2010 - 12.2012
- Provision of direct social services to families, pediatrics, individuals with a disabilities (both physical and cognitive), and seniors.
- Oversight of services agencies for implementation of care goals for clients from Pediatric through elderly population.
- Assistance to the participant and his or her family in linking, arranging for, and obtaining services specified in an Individual Support Plan (ISP), including needed medical, social, habilitation, education, or other needed community services.
- Development and ongoing management of the ISP in cooperation with the participant, his or her family, members of the ISP team, and providers of service.
- Use a person centered planning approach and a team process to develop the participant’s ISP to meet the participant’s needs in the least restrictive manner possible; regular review of assessments and ISP to accurately reflect changing needs Monitoring consists of ongoing contact with the participant and their family, and oversight, to ensure services are implemented as per the participant’s plan.
Education
Bachelor of Science - Psychology
Penn State University
Middletown, PA05.2010
MBA -
Shippensburg University
Shippensburg, PASkills
- Program development
- Performance monitoring
- Revenue generation
- Research and analysis
- Operations management
- Public speaking and Corporate Training
- sales development/strategy
- Human resources management
- Customer retention
- Hazard analysis and risk control
- Policy and procedure improvements
- Legislative Advocacy
- Conflict resolution
- Innovation and Creativity
Timeline
Regional Director of Admissions
Promedica Hospice
02.2022 - Current
Executive Director
PA-HCBS
12.2021 - 12.2022
Executive Director
SeniorLIFE
05.2021 - 01.2022
Learning and Development Team
BAYADA Home Health Care
01.2018 - 05.2021
Director
BAYADA Home Health Care
12.2017 - 05.2021
Government Affairs Ambassador
BAYADA Home Health Care
06.2016 - 05.2021
Client Service Manager
BAYADA Home Health Care
06.2013 - 11.2017
Supports Coordinator
Dauphin County Case Management
06.2010 - 12.2012
Bachelor of Science - Psychology
Penn State University
MBA -
Shippensburg University