Anna Porter
Customer Service And Management
Prairie Village,KS
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
6
6
years of professional experience
Work History
Store Manager
Brown Bag Liquor
Olathe, Kansas
6 2017 - 1 2024
- Managed and directed day-to-day operations of large customer-service based liquor store netting over $14M/year.
- Led team of 25+ employees, successfully maintaining staffing levels to cover peak times without overtime.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Conducted in-person interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Hired and trained employees; Managed onboarding and certification of employees.
- Created and maintained employee schedules to ensure optimal coverage and efficiency.
- Executed visual merchandising displays to attract customers and drive sales.
- Developed retail objectives for store.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Processed payroll for employees and reported payroll taxes for organization.
- Established QuickBooks accounting system to reflect accurate financial and employee records.
- Created and managed social media campaigns to increase engagement and customer loyalty.
- Devised content strategy to effectively engage target audiences.
- Captured new customers by optimizing business strategies and promoting products to diversify offerings.
Bartender
Tubby's Sports Bar
Manhattan, KS
01.2017 - 05.2017
- Mixed wide variety of cocktails to meet customer preferences
- Provided exceptional customer service by anticipating needs and resolving issues promptly
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Kept bar presentable and well-stocked to meet customer needs.
- Ensured bar was properly set up and cleaned in compliance with health and safety regulations.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to menu.
- Served high customer volumes during special events, nights, and weekends.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Retail Assistant Store Manager
Wet Seal
Overland Park, KS
01.2011 - 01.2017
- Supervised team of 10+ members to ensure productivity and efficiency in daily operations
- Optimized store displays and appearance via strategic merchandising.
- Provided exceptional customer service to exceed expectations and build strong relationships with clients
- Managed inventory levels to prevent stockouts and overstock situations
- Generated detailed sales reports to track performance and identify trends for improvement.
- Completed monthly profit and loss performance reports.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented loss prevention measures to reduce theft incidents within store significantly.
- Developed loyal customer base with personalized shopping experiences and tailored recommendations.
Lifeguard
City of Olathe Parks and Recreation
Olathe, KS
05.2011 - 09.2016
- Ensured water safety measures were strictly followed at all times during lifeguard shifts
- Administered CPR and first-aid following best practices.
- Maintained up-to-date CPR certification and demonstrated proficiency in emergency response scenarios
- Completed rigorous lifeguard training program to enhance skills in water rescue and first aid techniques
- Monitored swimmers closely to prevent accidents and respond promptly to any distress signals.
- Provided friendly customer service to guests and addressed concerns.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
No Degree - Business
Kansas State University
Manhattan, KS 05.2001 -
Skills
Customer Engagement
Timeline
Bartender
Tubby's Sports Bar
01.2017 - 05.2017
Lifeguard
City of Olathe Parks and Recreation
05.2011 - 09.2016
Retail Assistant Store Manager
Wet Seal
01.2011 - 01.2017
No Degree - Business
Kansas State University
05.2001 -
Store Manager
Brown Bag Liquor
6 2017 - 1 2024