Anna Isom
McKinney,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
IPic Theaters
08.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Restaraunt Manager
Killarneys Corner
02.2020 - 10.2021
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Server/Bartender Shift Manager
Uncle Julios
01.2018 - 05.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Activity Coordinator
Alexis Estates
04.2017 - 02.2018
- Maintained and ordered supplies for activities.
- Developed and implemented themes and activities for adults between ages of 40 and 105.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Organized fundraising events to support department and raise money for future activities.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Sales Associate
The Childrens's Place
08.2015 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Melissa High School
Melissa, TX05.2010
Skills
- Cost Reduction
- Recruiting and Interviewing
- Employee Scheduling
- Employee Performance Evaluations
- Product and Service Knowledge
- Operations Management
- Task Delegation
- Strategic Planning
- Retail Operations Management
- Product Branding
Accomplishments
- Maintain an overall management style that follows company best practices.
- Hired, trained and developed new employees.
- Optimize profits by controlling costs.
- Increased revenue for the company by developing good customer relationships and create a loyal customer base through personal attention to customers.
Timeline
Assistant Manager
IPic Theaters
08.2021 - Current
Restaraunt Manager
Killarneys Corner
02.2020 - 10.2021
Server/Bartender Shift Manager
Uncle Julios
01.2018 - 05.2020
Activity Coordinator
Alexis Estates
04.2017 - 02.2018
Sales Associate
The Childrens's Place
08.2015 - 03.2017
High School Diploma -
Melissa High School