Anna Price
Claremont,North Carolina
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Assistant General Manager
Piedmont Center Associates/Courtyard Marriott
11.2003 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
General Manager
Piedmont Center Associates/Fairfield Inn And Suites
01.2008 - 03.2010
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Housekeeping/Front Desk
Hampton Inn By Hilton
05.2000 - 10.2003
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Cleaned rooms and maintained a schedule of projects.
Education
Bachelor Of Arts - Hotel, Motel, And Restaurant Management
Indiana University of Pennsylvania
Indiana, PA05.2002
Skills
- Employee Relations
- Operations Management
- Workflow Coordination
- Team Leadership Expertise
- Training and Development Background
- Employee Scheduling
- Business Operations Knowledge
- Strategic Planning Skill
- Operations Oversight
- Vendor Relationship Management
- Staff Management
- Customer Retention
- Process Improvement
- Inventory Control
- Food Safety and Sanitation
- Budget Control
- Financial Reporting
- Procurement
- Technical proficiency
- Strategic planning
- Customer service
- Policy implementation
- Decision making
- Financial analysis
- Analytical thinking
- Interpersonal skills
- Time management
- Budgeting expertise
- Attention to detail
- Team leadership
- Conflict resolution
- Problem solving
- Quality assurance
- Human resources
- Delegation skills
- Organizational skills
- Adaptability
- Project management
Affiliations
- JCI USA - served as a National Vice President
- NC Jaycees - served as State President, State Membership Vice President, and director positions
- Hickory Jaycees - served as chapter president twice, various vice president roles
- NC Jaycee Cardinal Corps - served as Commander
- NC JCI Senate - served as a director, Chaplain and program manager
Timeline
General Manager
Piedmont Center Associates/Fairfield Inn And Suites
01.2008 - 03.2010
Assistant General Manager
Piedmont Center Associates/Courtyard Marriott
11.2003 - Current
Housekeeping/Front Desk
Hampton Inn By Hilton
05.2000 - 10.2003
Bachelor Of Arts - Hotel, Motel, And Restaurant Management
Indiana University of Pennsylvania
Similar Profiles
Rande GainesRande Gaines
Event Specialist at Courtyard By Marriott Dulles Town CenterEvent Specialist at Courtyard By Marriott Dulles Town Center
Jenina DayaoJenina Dayao
Hotel Night Auditor at Marriott International, Inc. Courtyard by MarriottHotel Night Auditor at Marriott International, Inc. Courtyard by Marriott
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott