Anna Quero
Sacramento,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Senior Wait Staff Member
Carlton
04.2023 - Current
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Secretary's Assistant
Wilped Communications
02.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Woodland Community College
Woodland, CASkills
- Conflict and Complaint Resolution
- Sales Techniques
- Suggestive Selling
- Patron Experiences
Languages
Spanish
Native or Bilingual
Timeline
Senior Wait Staff Member
Carlton
04.2023 - Current
Secretary's Assistant
Wilped Communications
02.2022 - 10.2022
High School Diploma -
Woodland Community College
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