A seasoned professional experienced in Human Resources and Payroll. Strengths include employee relations, problem solving, conflict resolution and training and development. A team player who communicates effectively and able to develop strong business relationships and produce results while meeting deadlines. Strong people skills, ability to multi-task and maintain confidentiality.
Overview
23
23
years of professional experience
Work History
Corporate Human Resource Director
Embassy Suites Hotel/Windsor Hospitality
06.2023 - Current
Led the training and professional development of HR leaders across eight locations in California, Nevada, and North Carolina, fostering strong leadership and operational excellence.
Oversaw compliance initiatives, developed effective recruitment strategies, and managed workers' compensation programs to support safe return-to-work efforts.
Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
Managed other HR staff and oversaw completion of tasks and initiatives.
Provided updates on HR policy changes to employees to satisfy compliance and state laws.
Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
Provided strategic counsel on performance management and employment terminations, equipping HR leaders with best practices for effective decision-making.
Guided properties in the administration of leave of absences in alignment with FMLA and ADA regulations, ensuring compliance and employee support.
Processed payroll using Paycom in the absence of property HR, maintaining accuracy and operational continuity.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Instructed senior leaders on appropriate employee corrective steps.
Human Resource Manager
Crowne Plaza Hotel
08.2017 - 06.2023
Train managers on effective recruiting and interviewing.
Conduct all mandatory Crescent training programs such as new hire orientation, diversity and inclusion, safety training and preventing harassment for all new hires and yearly trainings for current associates.
Ensure compliance with OSHA regulations. Manage all workers compensation, ADA, FMLA, LOA and general liability claims.
Coordination of benefits for new hires, current and terminated associates.
Improved employee morale and satisfaction by administering all employee activities and events.
Process biweekly payroll utilizing UKG.
Human Resource Manager
Trucare Community
06.2016 - 08.2017
Responsible for the administration of HR functions for 7 assisted living facilities (RCFE-Residential Care for the Elderly and ARF-Adult Residential Facilities).
Ensure completion of Care and Compliance mandatory training for all facility associates.
Ensure compliance with all state and federal laws, which pertains to the Human Resource area by reviewing current management practices, and communicating verbally and in writing any requirements.
Provide assistance, guidance, and counseling to all facility associates in order to maximize the quality and professionalism of staff by listening to and interpreting concerns and objectives and seeking solutions.
Monitor employee performance appraisal programs to ensure reviews are timely.
Worked closely with company owners in the creation of training manuals for all positions at the facilities.
Recruitment for all facility positions.
Payroll Associate
Denco Enterprises
10.2013 - 06.2016
Process of payroll for 500+ multi-state employees biweekly utilizing ADP Payforce and WorkForce Now Version 9.
Audit of hotels, Denny’s, Subway and Popeye’s payroll hours for import into ADP.
Audit pay data and expense reimbursement transactions after imported into ADP system.
Process all employee Garnishments, Child Support, and levies.
Receive/load check detail and summary payroll files for all biweekly payrolls.
Handle all calls as they relate to payroll issues or requests. Process final vacation payouts for terminated employees.
Open/Close/Reset payroll cycle in ADP.
Review all manual checks before processing and maintain manual check log.
Perform queries and create reports as required.
Assist Payroll Manager with preparation for internal Payroll audits.
Prepare reports after each payroll/monthly for senior management and other departments.
Assist with special projects as assigned.
Prepare for internal and external payroll audits.
Human Resource Manager
Doubletree by Hilton Los Angeles-Commerce
03.2012 - 09.2013
Efficient administration, management, development, and implementation of all Human Resource functions for all hotel personnel including recruitment, training and development, wage and benefit administration, compliance with statutory regulations, and employee relations’ activities.
Ensure compliance of all DoubleTree by Hilton brand standard trainings of existing associates and new hires.
Certified Doubletree by Hilton trainer.
Active participation in the Doubletree by Hilton’s CARE committee as CARE co-Vice President.
Recruit, screen, interview, perform reference checks and coordinate department interviews for candidates while maintaining the applicant flow logs to ensure quality hires.
Ensure compliance with all state and federal laws, which pertains to the Human Resource area.
Provide assistance, guidance, and counseling to all hotel personnel in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions.
Monitor safety programs and Worker’s Compensation benefits. Co-chair of safety committee.
Maintenance of all personnel records including vacation requests, sick pay requests, status changes, performance reviews, etcetera.
Monitor employee performance appraisal programs to ensure reviews are timely.
Provide assistance, guidance and counseling to all hotel personnel in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions.
Direct and administer employee relations programs and activities such as employee recognition and service award ceremonies, social functions, and general hotel meetings to maintain a positive employee relations climate.
Human Resource Manager
Radisson Hotel
09.2002 - 03.2012
Responsible for the efficient administration, management, development, and implementation of all Human Resource functions for all hotel personnel including: recruitment, training and development, wage and benefit administration, compliance with statutory regulations, and employee relations’ activities.
Ensure compliance with all state and federal laws, which pertains to the Human Resource area by reviewing current management practices, and communicating verbally and in writing any requirements.
Provide assistance, guidance, and counseling to all hotel personnel in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions.
Monitor safety programs and Worker’s Compensation benefits.
Maintenance of all personnel records including vacation requests, sick pay requests, status changes, performance reviews, etcetera.
Monitor employee performance appraisal programs to ensure reviews are timely.
Provide assistance, guidance and counseling to all hotel personnel in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions.
Direct and administer employee relations programs and activities such as employee recognition and service award ceremonies, social functions, and general hotel meetings to maintain a positive employee relations climate.
Process payroll biweekly through ADP using Payforce and Timesaver.
Education
Bachelor of Science - Hotel and Restaurant Management
University of Santo Tomas
Skills
Talent acquisition
Employee engagement
Benefits administration
Internal communications
Leadership coaching
Diversity and inclusion
Employment law
Labor relations
Recruitment strategies
Retention strategies
HR policy development
Payroll coordination
HR recordkeeping
Hiring and recruitment oversight
Workers compensation
HRIS management
ADA compliance
Languages
English
Interests
Youth mentor, providing guidance and support to empower the next generation of leaders
Community Cleanup
Volunteer Work
Timeline
Corporate Human Resource Director
Embassy Suites Hotel/Windsor Hospitality
06.2023 - Current
Human Resource Manager
Crowne Plaza Hotel
08.2017 - 06.2023
Human Resource Manager
Trucare Community
06.2016 - 08.2017
Payroll Associate
Denco Enterprises
10.2013 - 06.2016
Human Resource Manager
Doubletree by Hilton Los Angeles-Commerce
03.2012 - 09.2013
Human Resource Manager
Radisson Hotel
09.2002 - 03.2012
Bachelor of Science - Hotel and Restaurant Management