ANNA R. ADAMS
Lake City,FL
Summary
Experienced health technician with 10 years of expertise in medical support and patient care in diverse healthcare settings, including the Department of Veterans Affairs. Proficient in administrative and clinical tasks, skilled in coordinating patient care, managing medical records, and providing exceptional customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Technician PMRS GS6 (40 Hours/week)
Department of Veterans Affairs
01.2024 - Current
- Company Overview: Lake City VA Medical Center
- Provide support to physical medicine physicians and specialists within the Physical Medicine and Rehabilitation Service Department (PMRS)
- Manage administrative and clinical responsibilities to assist physiatrist and Kinesiotherapists in patient care, including meeting via teams or in person to submit LEAF requests for clinic closures and clinic activations.
- Optimized inventory management systems for medical supplies, reducing waste while ensuring necessary resources were always available for staff use.
- Reduced stress for patients and families with proactive communication and care coordination.
- Enhanced patient trust and comfort by maintaining clean and organized treatment area.
- Trained new health technicians, sharing best practices for optimal job performance and patient care outcomes.
- Conducted preventive maintenance on medical equipment, extending its lifespan and reducing repair costs.
- Supported efficient clinic operations, scheduling appointments and managing patient flow.
- Streamlined inventory management process for medical supplies, avoiding shortages.
- Promoted patient satisfaction with thorough explanations of procedures and treatment plans.
- Participated in ongoing professional development opportunities to stay current on industry trends and maintain expertise in Health Technician role.
- Ensured compliance with HIPAA regulations by maintaining confidentiality in all aspects of patient information handling and storage processes.
- Streamlined patient data entry, significantly reducing wait times for treatment.
- Assisted in implementation of new health technology systems, improving patient record accuracy.
- Cared for patients by providing personal assistance and ambulation.
- Improved clinic efficiency by streamlining medical record documentation processes.
- Enhanced patient care by accurately collecting and analyzing health data.
- Streamlined appointment scheduling process to reduce wait times and improve overall clinic workflow.
- Time Keeping for over 70 Employees in the PMRS Department
- Conducted regular equipment checks to ensure operational efficiency and safety in patient care environments.
- Reduced risks of cross-contamination by rigorously adhering to sterilization procedures for medical instruments.
Advanced Medical Support Assistant GS6(40hrs/week)
Department of Veterans Affairs
08.2022 - 01.2024
- Company Overview: Lake City VA Medical Center
- Greeted and checked in patients, managing phone communications for the Physical Medicine and Rehabilitation Services (PMRS)
- Reviewed consultations across various therapy specialties, including Occupational and Physical Therapy
- Streamlined front desk operations for improved workflow and reduced wait times.
- Scheduled appointments for Veterans, coordinating care within the North Florida/South Georgia catchment area
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Assisted patients with inquiries regarding appointment types and telehealth options (VA Video Connect and Clinical Video Telehealth)
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
- Handled walk-in patients and assessed needs based on injury severity
- Provided excellent customer service and effectively resolved patient complaints
- Utilized Consult Tracking Manager (CTM) and Vista Graphical User Interface (Vista GUI) for scheduling and patient management
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
Patient Care Coordinator
Request Physical Therapy
06.2021 - 08.2022
- Collaborated with clinical staff and primary care offices to enhance patient care delivery
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical Assistant / Medical Front Office Specialist
CareSpot Urgent Care
08.2019 - 05.2021
- Registered patients and managed front desk operations, including cash handling and insurance verification
- Assisted with patient screening and medical procedures, maintaining compliance with healthcare standards
- Coordinated communication between patients and healthcare providers to facilitate care
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Placement Manager Registry/Staffing Coordinator
ESP Personnel/ReadyLink Nurse Staffing Agency
11.2016 - 02.2019
- Recruited and managed 25 plus nursing staff for various healthcare facilities, ensuring compliance with licensing requirements
- Built strong relationships with healthcare facilities to facilitate staffing needs and maintain quality care
- Managed payroll and resolved billing discrepancies to ensure timely payments
- Established positive rapport with candidates through consistent communication during the entire job search process.
- Developed strong relationships with employers, leading to an increased number of job placements for our clients.
- Enhanced client satisfaction by streamlining the placement process and effectively matching candidates with suitable job opportunities.
2nd Shift Head Dispatcher
ARS Rescue Rooter/Home Depot
07.2016 - 11.2016
- Scheduled and dispatched plumbing technicians, optimizing routes to ensure timely service delivery
- Monitored real-time updates from technicians to adjust schedules based on job completion and urgent customer needs
- Handled customer inquiries and complaints, utilizing active listening and de-escalation techniques to resolve issues effectively
- Provided customers with estimated time of arrivals (ETAs) and ensured timely communication regarding any delays
- Conducted follow-up calls to customers post-service to assess satisfaction and address any remaining concerns
- Trained and mentored new dispatchers on best practices in scheduling, customer service, and operational procedures
- Managed dispatch logs and documentation, ensuring accuracy for billing and reporting purposes
- Utilized CRM tools to track service requests, technician performance, and customer feedback
- Coordinated with field technicians to ensure necessary resources and equipment for jobs was available.
- Implemented efficiency improvements in the dispatching process, resulting in a reduction of average response times
- Liaised with upper management to report on daily operations and provide insights for service improvements
- Developed and maintained relationships with customers to encourage repeat business and referrals
Education
Associate of Science - Healthcare Management
Florida Gateway College
Lake City, FL01.2026
High School Diploma -
Redlands Senior High School
Redlands, CA06.2009
Skills
- Microsoft Office Suite
- Adobe Acrobat
- Creating and maintaining spread sheets in Excel
- LEAF Requests
- CPRS
- CTM
- Vista GUI
- VISTA R3
- Patient scheduling
- Electronic health records management
- Medical terminology
- VA Video Connect
- Clinical Video Telehealth
- Problem-solving
- Time management
- Team collaboration
- Anatomy knowledge
- HIPAA compliance
- Clinical Informatics
- Vital signs monitoring
- My HealtheVet
- Patient Care Coordination
- Coaching and Mentoring
- Staff Supervision
- Time Keeping (VATAS/GOVTA)
- Patient care
- Clinical documentation
- Phlebotomy techniques
- Immunization administration
- Specimen collection
- Equipment preparation
- Attention to detail
- Excellent communication
- Direct patient care
- Adaptability and flexibility
- Certified in CPR/AED
- Professionalism
- Sample collection
References
Available upon request.
Awards
Online Sourcing Wizard, 02/01/18, ESP Personnel
Certification
- BLS CERTIFICATION AMERICAN HEART ASSOCIATION 2024
Timeline
Health Technician PMRS GS6 (40 Hours/week)
Department of Veterans Affairs
01.2024 - Current
Advanced Medical Support Assistant GS6(40hrs/week)
Department of Veterans Affairs
08.2022 - 01.2024
Patient Care Coordinator
Request Physical Therapy
06.2021 - 08.2022
Medical Assistant / Medical Front Office Specialist
CareSpot Urgent Care
08.2019 - 05.2021
Placement Manager Registry/Staffing Coordinator
ESP Personnel/ReadyLink Nurse Staffing Agency
11.2016 - 02.2019
2nd Shift Head Dispatcher
ARS Rescue Rooter/Home Depot
07.2016 - 11.2016
Associate of Science - Healthcare Management
Florida Gateway College
High School Diploma -
Redlands Senior High School
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