Anna Ramirez
Lake Elsinore,CA
Summary
Talented Project Manager offering more than 20 years of lighting experience working with vendors, agencies, distributors and contractors. Successful at building and maintaining open communication between team members, clients and leadership. Positive attitude, excellent reputation within the lighting industry.
Overview
23
23
years of professional experience
Work History
Project Manager
Rexel
Fullerton, CA
06.2015 - 03.2021
- Fostered relationships with vendors, agencies and contractors to promote positive working relationships.
- Maintained open communication by presenting regular updates on project status to customers.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Assisted customers with setting delivery appointments, special order requests, and arranging merchandise pick-up.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Processed orders, credits and tracked returns.
- Supervised multiple lighting projects from project start through delivery.
Project Manager
Main Electric Supply
Santa Ana, CA
06.2006 - 06.2015
- Consulted with outside sales parties to resolve discrepancies and create expert solutions.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered calls and emails addressing customer inquiries, solving problems and providing product information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Calculated correct costs for project-specific goods and services by gathering information from team members and vendors.
- Recommended merchandise and services that would meet customer needs.
- Processed orders into computer system accurately and in proper sequence.
Project Manager
Prudential Lighting
Los Angeles, CA
03.2005 - 06.2006
- Fostered relationships with vendors and distributors to promote positive working relationships.
- Increased customer satisfaction ratings by resolving all issues professionally.
- Processed orders into computer system quickly and in proper sequence.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained open communication by presenting regular updates on project status to customers.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
Customer Service Manager
SCI
Irvine, CA
02.2000 - 03.2005
- Promoted to Manager within 2 years of employment.
- Managed the top outside sales person's accounts, while supervising the customer service team.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Monitored customer service operations to assess agent performance and provide feedback.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Customer Service Representative
Rexel
Irvine, CA
10.1997 - 02.2000
- Provided primary customer support.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Assisted customers with setting delivery appointments, special order requests, and arranging merchandise pick-up.
- Processed lighting orders into computer system.
- Maintained open communication by presenting regular updates on project status to customers.
Education
High School Diploma -
La Quinta High School
Westminster, CA06.1987
Skills
- Advanced problem solving
- Multitasking and Time Management
- Fluent in Spanish
- Customer Account Management
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Understanding Customer Needs
Timeline
Project Manager
Rexel
06.2015 - 03.2021
Project Manager
Main Electric Supply
06.2006 - 06.2015
Project Manager
Prudential Lighting
03.2005 - 06.2006
Customer Service Manager
SCI
02.2000 - 03.2005
Customer Service Representative
Rexel
10.1997 - 02.2000
High School Diploma -
La Quinta High School
Similar Profiles
Myadeline SAID AHMEDMyadeline SAID AHMED
Internal controller at RexelInternal controller at Rexel
Cole FranzenCole Franzen
Branch Manager at RexelBranch Manager at Rexel
Jeanne KoppJeanne Kopp
Senior Lighting Quotations Specialist at RexelSenior Lighting Quotations Specialist at Rexel