Anna Ramirez

• Process 50-75 warranty claims per month, maintaining high level of accuracy in claim submissions, resulting in < 1% rejections due to incorrect information or incomplete documentation.

• Support service department in understanding applicable warranties, leading to roughly 5% faster diagnoses of warrantable repairs.
• Maintain thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
• Review warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Follow up on payments for outstanding claims, resulting in reduced receivables aging of ~5 days
• Reconcile $500K in annual warranty receivables against payments received, using appropriate accounting schedules.

• Resubmit rejected warranty claims and prepare approval documentation for write off authorization.
• Remain apprised on factory announcements and recalls.
• Adhere to General Motors documentation Retention and Filing Guidelines
• Analyze ~$20K in daily credit card transactions and closed invoices to ensure balanced ledger and deposits.
• Process credit card payments from extended warranty companies.