Anna Ramos

Medical Office Specialist

HCA Healthcare Inc.

01.2021 - Current

Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
Received, recorded and filed medical payments by check, cash, and credit card.
Used ECW to schedule appointments for doctor visits and procedures.
Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
Updated patient information and insurance details for accurate electronic medical records.
Provided prompt, polite and professional in-person and telephone customer service.
Prepared patient charts by gathering and organizing medical records ahead of appointments.
Performed various administrative tasks by filing, copying and faxing documents.
Prepared and processed patient referrals and transfer requests.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.