Anna Randolph
Star,ID
Summary
Dependable Assistant Customer Service Manager focused on meeting customer expectations and supporting business success. Experience includes a number of years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results, thus maintaining good customer relations.
Overview
9
9
years of professional experience
Work History
Supervisor
Quik-e-Mart
Brewster, WA
01.2014 - 10.2020
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Revitalized store area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Supported WDFW, LCCB and WA Lottery to enforce state regulations , laws and established policies throughout operational stages.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Assistant Service Deli Manager
Harvest Foods
Brewster, WA
04.2015 - 09.2019
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Orchestrated positive customer experiences at all stages by overseeing every area of deli operations.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Helped general management develop prices based on inventory costs and portion sizes.
Primary Caregiver
Self-Employed
Brewster, WA
05.2013 - 05.2014
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Supervised daily activities and provided assistance when needed.
- Administered medication as directed by physician.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Primary Caregiver
Self-Employed
Boise, ID
10.2011 - 05.2013
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance when needed.
- Administered medication as directed by physician.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Education
Certificate of Completion - Automation Secretarial, Basic Business Law
ITT Technical Institute
Boise, ID12.1990
Skills
- POS systems
- Customer service
- Cash Handling
- Multi-tasking ability
- Maintaining store appearance
- Food Preparation
- Inventory Control
- Employee Training
- Food Safety
- Kitchen equipment operation and maintenance
- Supervision
Timeline
Assistant Service Deli Manager
Harvest Foods
04.2015 - 09.2019
Supervisor
Quik-e-Mart
01.2014 - 10.2020
Primary Caregiver
Self-Employed
05.2013 - 05.2014
Primary Caregiver
Self-Employed
10.2011 - 05.2013
Certificate of Completion - Automation Secretarial, Basic Business Law
ITT Technical Institute