Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Red

Senatobia,MS

Summary

Proficient Service Desk Analyst with expertise in remote technical support and incident management. Strong skills in network troubleshooting and client relationship management, ensuring prompt issue resolution and minimal downtime.

Overview

9
9
years of professional experience

Work History

Service Desk Analyst

Mid-south Telecom
Southaven, MS
06.2021 - 04.2025
  • Provided technical support for hardware and software issues, ensuring quick resolution and minimal downtime.
  • Diagnosed network connectivity problems and implemented solutions to enhance system performance.
  • Managed ticketing system, prioritizing incidents based on urgency and impact on user operations.
  • Collaborated with cross-functional teams to identify recurring issues and develop long-term solutions.

Restaurant Hostess

10th Inning
Southaven, MS
08.2019 - 03.2020

I sat and greeted customers as they came in, I told the servers what table and how many customers were at that table. I also was a food runner sometimes as well as wiped down menus and rolled silverware.

Cashier

Zaxbys
Senatobia, MS
02.2016 - 05.2018

I took orders, gave people their exact change, bagged food, kept the rive through time down,stocked items, and cleaned tables, counters, and bathrooms.

Education

No Degree - Medical Coding

Northwest Community College
Senatobia, MS

High School Diploma -

Senatobia High School
Senatobia, MS
05-2018

Skills

  • Remote technical support
  • Incident management
  • Client relationship management
  • Network troubleshooting

Timeline

Service Desk Analyst

Mid-south Telecom
06.2021 - 04.2025

Restaurant Hostess

10th Inning
08.2019 - 03.2020

Cashier

Zaxbys
02.2016 - 05.2018

No Degree - Medical Coding

Northwest Community College

High School Diploma -

Senatobia High School
Anna Red