Anna Richmond, MHRM
Summary
A seasoned leader with nine years of experience in healthcare, I am highly focused on driving organizational market growth and creating innovative business strategies that provide solutions to our customers. These efforts have resulted in the New York territory becoming one of the top markets in the country for three consecutive years, earning me the Northeast Point of Care Clinical Application Specialist of the Year award for 2022 and the 2023 Ultimate Contributor award. As a daring leader, I am passionate about talent management and the development of my team. I am also an advocate for fostering a corporate culture of diversity and inclusion. I am now seeking to apply my educational and experiential knowledge in business, healthcare, and human resource management to make a profound contribution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Northeast Point of Care Team Leader
GE Healthcare
New York, NY
08.2021 - Current
- Manage a team of fourteen clinical applications specialists, optimizing operational efficiency and ensuring continuity while fostering professional growth and customer satisfaction in the Northeast Region.
- Collaborate with and support the Director of Clinical Applications in strategizing to optimize the region's processes and automate tools that support the Northeast ultrasound business. This collaboration focuses on talent acquisition and management, along with ensuring that key performance indicators (KPIs) are met.
- Provide coaching and mentoring to direct reports to support their career growth and to foster improvements within their role as clinical applications specialists. This includes encouraging development and recognizing exemplary behavior, as well as promptly addressing issues with poorly performing employees.
Advanced Clinical Applications Specialist
GE Healthcare
New York, NY
01.2019 - Current
- Partner with the New York Market leader, Point of Care Product Sales Specialists and Field Service Team to create a revamped revenue-generating business strategy model, driving growth and customer satisfaction within the territory and becoming the top revenue-earning market in the nation. This strategy led to selling $11.2 million in 2022, nearly doubling it to $20 million in 2023, and achieving a record 288 percent of the sales operations plan for the year.
- Develop and nurture close relationships with local Key Opinion Leaders (KOL) within the dynamic New York region, advancing our understanding of market needs and positioning us as industry thought leaders.
- Collaborate with the Global Clinical Insights team and Global product managers in the development and testing of new products. Work jointly with other Clinical leaders as part of a New Product Introduction (NPI) tiger team to spearhead training after product launch and to devise demo best practices strategies. Collaborate with the Virtual Clinical Applications Director in creating innovative marketing material for the promotion of remote clinical support.
- Spearhead the company's representation and lead demonstrations on both national and regional platforms. Showcase unparalleled expertise in orchestrating larger-scale demonstrations and presenting at prestigious national shows, articulating and demonstrating our cutting-edge solutions to the highest industry standards.
- As an ultrasound subject matter expert and clinical liaison, strengthen team capabilities and contribute to competitive intelligence and training strategies that drive solutions downstream to our customers. Direct objective-based system training, monitor outcomes, and maintain well-documented pre- and post-training records, ensuring adherence to the Quality Management System and EHS policies while optimizing protocols and supporting clinical education initiatives.
Education
Master of Science - Human Resources Management
Colorado State University - Global
Pueblo, COBachelor of Science - Diagnostic Medical Sonography
SUNY Downstate Medical Center
Brooklyn, NYBachelor of Science - Business Administration And Management
York College of The City University of New York
Jamaica, NYDare To Lead™ Trained
Skills
- Strategic Planning and Execution
- Adaptability and Problem-Solving
- Data-Driven Decision Making
- Concept Development
- Product Knowledge and Innovation
- Quality Management and Compliance
Certification
- Dare To Lead™
- Registered Diagnostic Medical Sonographer (OB/Gyn)
- Registered Diagnostic Cardiac Sonographer
- Registered Vascular Technologist
- Registered Musculoskeletal
Affiliations
- Point of Care Ultimate Contributor of the Year 2023
- Northeast Point of Care Clinical Application Specialist of the Year 2022
- Member, Clinical Applications Specialist Advisory Board
- Member, Society of Diagnostic Medical Sonography
- Annual Volunteer with GE Girls Summer STEM program
- Volunteered as Career Guest Speaker with Kool Nerds Connection.
Timeline
Northeast Point of Care Team Leader
GE Healthcare
08.2021 - Current
Advanced Clinical Applications Specialist
GE Healthcare
01.2019 - Current
Master of Science - Human Resources Management
Colorado State University - Global
Bachelor of Science - Diagnostic Medical Sonography
SUNY Downstate Medical Center
Bachelor of Science - Business Administration And Management
York College of The City University of New York
Dare To Lead™ Trained