Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
17
17
years of professional experience
Work History
Logistics Coordinator
E. Dillon & Co.
Swords Creek, Virginia
10.2024 - 07.2026
Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
Coordinated shipments and deliveries for timely customer service.
Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
Communicated with vendors to resolve shipping issues and discrepancies.
Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
Developed strong relationships with carriers to enhance service performance.
Collaborated with warehouse staff to optimize loading and unloading processes.
Deposit Operations Specialist
Trupoint Bank
Grundy, Virginia
10.2023 - 04.2024
Implemented best practices to enhance deposit processing efficiency at Trupoint Bank.
Managed daily transaction entries, ensuring system integrity and accuracy.
Managed daily transaction entries and maintained system integrity.
Implemented best practices that streamlined deposit processing at Trupoint Bank.
Performed daily balancing of cash items to ensure accuracy of records.
Ensured compliance with applicable laws and regulations governing deposit operations.
Adhered to regulatory requirements and maintained customer confidentiality.
Generated periodic reports on account balances, transfers, and payments to support operational decision-making.
Senior Consultant
Ally Bank
Weaverville, North Carolina
01.2017 - 05.2023
Provided strategic guidance to clients on best practices for business operations.
Presented findings and recommendations to senior management for decision-making.
Managed multiple client engagements simultaneously while adhering to tight deadlines.
Evaluated client feedback to refine service offerings and enhance satisfaction.
Established strong working relationships with both internal teams as well as external vendors and clients.
Analyzed market trends to identify opportunities for enhancing banking services.
Assessed customer needs quickly to provide effective solutions.
Administrative Assistant
CME Sales, LLC
Bristol, VA
01.2010 - 01.2017
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Developed standard operating procedures to improve administrative efficiency.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Processed invoices for payment using accounting software applications.
Created travel arrangements and distributed travel details to appropriate personnel.
Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.