ANNA RIGGS
Pittsburgh,US
Summary
Passionate nursing student working towards earning a BSN from the University of Pittsburgh. Looking to apply and expand on the knowledge learned thus far in a career in critical/intensive care. Hardworking with a strong background in the service industry as well as clinical experience. Dedicated to continuously enhancing patient care skills. Committed to bring value to the healthcare team to provide collaborative patient and family centered care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Student Nurse Intern
UPMC Children's Hospital Of Pittsburgh
05.2024 - Current
- Learned directly from preceptors and staff in the Pediatric Intensive Care Unit in order to add skills and knowledge to my future career in nursing.
- Built upon the practice of patient and family centered care while incorporating it into every interaction.
- Communicated with various members of the healthcare team to provide patient centered care.
- Improved patient care by assisting Registered Nurses with daily tasks and procedures.
- Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
- Administered close patient care, checked vital signs, and monitored telemetry.
- Developed strong communication skills through frequent interaction with patients, families, physicians, nurses, and other healthcare professionals involved in the care process.
- Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals.
- Completed thorough patient assessments, contributing valuable information for treatment decisions.
- Attended medical procedures to increase nursing expertise and advance training.
- Contributed to a safe and sanitary environment by adhering to infection control protocols and maintaining cleanliness standards within patient rooms.
- Fostered an inclusive atmosphere that encouraged open communication between all members of the healthcare team.
- Reviewed care plans and assessed alignment with long-term and short-term care goals.
Patient Care Technician
UPMC Shadyside
02.2023 - Current
- Assisted the medical staff in providing patient centered care to all patients on the unit
- Took the patient's vital signs and relayed the information to the staff nurse or physician, noting any differences from previous measurements
- Took calls from patients in need of assistance, assessed their needs, and provided qualified assistance
- Immediately informed nursing staff of any unusual or urgent circumstances in the patients' condition or environment
- Responded to patient requests and needs by answering call bells
- Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport
- Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations
- Gave patients care based on their physical, psychological, educational, and safety needs
- Assisted patients in maintaining healthy skin by checking wounds, assessing integrity, and bathing bedridden individuals
- Interacted effectively with patients, families, staff, and other hospital department staff to provide a high level of customer service and teamwork
- Organized and replenished unit supplies to keep the team ready for expected demands
- Assisted patients' with their activities of daily living, including bathing
- Interacted effectively with patients, families, staff, and other hospital department staff to provide high levels of customer service and teamwork
- Documented patient fluid intake and output as a diagnostic and assessment resource of current conditions
- Assisted the nursing staff in drawing blood labs on patients.
Server
The Melting Pot
08.2021 - Current
- Provided excellent service by creating a warm and welcoming environment
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
- Relayed orders to the bar and kitchen by accurately recording guest choices and entering them into the register
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Disinfected the kitchen area, which included the floors, work tables, tools, and equipment
- Checked identification to enforce the age requirement for alcoholic beverages
- Resolved issues in a professional and timely manner, resulting in higher customer satisfaction ratings.
Bartender/Waitress
Tailgatez Sports Grill
10.2020 - Current
- Greeted customers and helped them with any questions they had
- Helped customers with take-out orders
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages
- Served food and beverages to patrons and immediately remediated issues with orders
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
- Stocked service areas with supplies during slow periods
- Assisted in stopping/refusing alcohol sale to patrons who were visibly intoxicated
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
- Cleaned tables and chairs to prepare dining area for next customers.
Cashier
Molly's Ice Cream
05.2018 - 10.2020
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Customers received directions and recommendations from me
- Greeted customers with a smile and offered prompt and dedicated assistance
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Informed customers about the company's reward programs
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
- Communicate with management in a clear and concise manner
- Trained new team members in cash register operation, stock procedures, and customer service
- Assisted my boss by going to the bank to get petty cash, make ice cream, and going to the store to restock supplies
- Took inventory and reported back to my manager
- Answered customer questions and provided store information.
Education
University of Pittsburgh School of Nursing
Pittsburgh, PA04.2025
High School -
Somerset Area Jr-Sr High School
Somerset, PA05.2021
Skills
- Passionate in providing optimal care and compassion for patients
- Ability to communicate effectively with patient's and their families
- Experience assisting with activities of daily living
- Patient care technician
- Accurate and thorough documentation on patient's charts
- Committed to learning and expanding knowledge
- Strong ability to problem solve quickly and collaborate with others for the best outcome
- Adaptable
- BLS certification
- Measuring bodily fluids
- Direct patient care
- Service-Oriented
- High Energy and Stamina
- Able to work effectively with a team
- Keeps the customer/patient's values high and always advocates for them
- Team Player
- Conflict and Complaint Resolution
- Verbal and Written Communication
Certification
BLS certification
Timeline
Student Nurse Intern
UPMC Children's Hospital Of Pittsburgh
05.2024 - Current
Patient Care Technician
UPMC Shadyside
02.2023 - Current
Server
The Melting Pot
08.2021 - Current
Bartender/Waitress
Tailgatez Sports Grill
10.2020 - Current
Cashier
Molly's Ice Cream
05.2018 - 10.2020
University of Pittsburgh School of Nursing
High School -
Somerset Area Jr-Sr High School