Anna Rimanelli
Brighton,MI
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Services Specialist
Kellogg Eye Center- University of Michigan Medicine
01.2022 - Current
- Scheduled for five ophthalmic clinics: neuro ophthalmology, oculoplastics, ocular prosthetics, cornea, and vision care, averaging230 patients daily
- Strengthened communications between patients, technicians, and doctors to efficiently answer patient concerns and questions and complete medical documentation
- provided prompt service to pediatric patients to obtain medically necessary contact lenses and valid, timely authorizations
- collaborated with outside institutions to create orders
- Evaluated and transcribed referrals based on diagnoses and urgency from outside ophthalmic institutions and assign then schedule the patient in the accurate clinic
- Mentored and trained 12 incoming employees “Epic” scheduling and medical chart software to mastery
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
- Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
- Reduced instances of denied claims due to insufficient documentation by meticulously verifying the accuracy of all submitted materials during the utilization review process.
- Increased compliance rates, (implemented first prosthetic order process to be medicare compliant collaborating closely with management to address discrepancies in submitted documents.
Teller
Intandem Credit Union
08.2021 - 11.2021
- Processed large financial transactions while maintaining accurate vault control and balancing using CU Gold Processing software
- Provided security to customers to optimize sales opportunities and generate leads
- Preformed strict compliance regulations, banking standards, and laws
- Strengthened customer relationships through knowledgeable support for day-to-day banking needs, performing an average of 120 transactions per day
- Advised customers to help achieve financial goals with active referrals to on-site specialists
Manager
Sundance Bar and Grill
08.2019 - 08.2021
- Executed the hiring, training, and scheduling for the restaurant staff of 30
- Prioritized creating the first structured training program
- Optimized inventory, payroll, & invoice management to reduce waste
- Enhanced team building, communication, and staff retention during COVID
- Developed and maintained on-going relationship with new and long-term customers
- Supervised teams and provided clear objectives and consistent, performance-oriented policies
Caregiver
Visiting Angels
01.2016 - 09.2017
- Mastered working with diverse and high risk clients by implementing creative problem solving techniques per unique client needs
- Facilitated communications between client families and office
- Provided compassionate care & sensitivity for clients & their families
Education
Master of Library And Information Sciences -
University of Illinois, Urbana-Champaign
12-2025
Bachelor of Science (B.S.) - History
Grand Valley State University
Grand Rapids, Michigan05.2021
Skills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Patient documentation
- Patient confidentiality and data security
Certification
Narcan Training for Library Professionals
Timeline
Patient Services Specialist
Kellogg Eye Center- University of Michigan Medicine
01.2022 - Current
Teller
Intandem Credit Union
08.2021 - 11.2021
Manager
Sundance Bar and Grill
08.2019 - 08.2021
Caregiver
Visiting Angels
01.2016 - 09.2017
Master of Library And Information Sciences -
University of Illinois, Urbana-Champaign
Bachelor of Science (B.S.) - History
Grand Valley State University
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