Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Anna Ripberger

Anna Ripberger

Stoughton,WI

Summary

I am a diligent and personable professional with 10+ years of exceptional customer service experience and a proven track record of success across multiple industries. I am truly passionate about building genuine connections with customers and fostering community-focused environments. I bring 6 years of hands-on management experience, I believe in leading teams with empathy, efficiency, and fun! I am known and recognized for outstanding interpersonal skills, a positive attitude, and the ability to adapt quickly in new environments. A passionate and quick learner, continuously seeking opportunities for growth and improvement in every role.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Barista

McFarland House Cafe
06.2025 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Prepared high-quality espresso, coffee, and iced beverages with consistency and attention to detail
  • Delivered exceptional, friendly customer service in a fast-paced environment, building rapport with regular guests and fostering a welcoming atmosphere
  • Maintained a clean and organized workspace, adhering to food safety and sanitation standards
  • Restocked supplies and ingredients efficiently to ensure smooth service throughout shifts
  • Collaborated with team members to support smooth daily operations and promote a positive work environment
  • Played an active role in cultivating a community-centered space, engaging with customers and supporting local events and initiatives


Automotive Sales and Leasing Consultant

East Towne Wilde Honda
11.2024 - 02.2025
  • Assisted customers in finding the perfect vehicle based on their needs, preferences, and budget.
  • Provided detailed explanations of vehicle features, financing options, and warranties.
  • Managed the showroom and lot, ensuring vehicles were properly displayed and maintained.
  • Conducted test drives and demonstrated vehicle capabilities.
  • Negotiated pricing, trade-ins, and financing terms to close deals.
  • Processed paperwork and coordinated with finance and insurance departments.
  • Maintained relationships with customers for repeat business and referrals.
  • Monitored inventory and collaborated with management on stock rotation.
  • Stayed updated on automotive trends, promotions, and competitor offerings.

Sales and Marketing Manager

Myxed Up Creations
03.2024 - 06.2024
  • Achieved top salesperson status in the first month by generating over $30,000 in sales within the first six weeks.
  • Promoted from Sales Associate to Sales Lead within the first month.
  • Excelled in customer engagement through effective questioning and communication to ensure sales that best met the clients needs.
  • Used up-selling tactics to guarantee all of the clients needs are met, as well as to keep sales trending upwards.
  • Fostered exuberantly positive relationships with regular and new clients alike, upholding a welcoming and friendly demeanor at all times.
  • Developed and executed social media content and marketing strategies, leveraging market insights to boost brand visibility and audience engagement across various platforms.

Retail Supervisor

K&A Greenhouse
04.2019 - 08.2023
  • Managed inventory by placing fertilizer and tool orders, ensuring an adequate supply of products for efficient operations.
  • Provided landscaping consulting services to customers, offering expert advice on plant selection, maintenance, and design.
  • Facilitated the completion of large orders, coordinating with the greenhouse staff to ensure accurate and timely fulfillment.
  • Coordinated deliveries, tracking payments and shipments to ensure on-time and accurate delivery of products to customers.
  • Managed special orders between two stores, effectively communicating customer requests, coordinating inventory transfer, and ensuring customer satisfaction.
  • Created pricing signage, developing clear and visually appealing displays to communicate product prices and promotions to customers.
  • Answered phones and provided exceptional customer service, addressing inquiries, taking orders, and resolving any issues or concerns promptly and professionally.
  • Maintained strong customer relations, building rapport and fostering long-term relationships with customers through personalized attention and exceptional service.

Food and Alcohol Service Supervisor

Appleberry Farm
09.2022 - 11.2022
  • Oversaw food safety protocols and ensured compliance with relevant regulations across multiple areas of operation, including harvesting, processing, and packaging.
  • Managed inventory and placed orders for necessary supplies, equipment, and packaging materials, ensuring a smooth and uninterrupted workflow.
  • Maintained accurate documentation and records related to food safety, inventory, and recipe development processes.
  • Led a creative project focused on recipe development, crafting recipes to eventually be sold to our customers.
  • Conducted research and experimentation to develop original recipes.
  • Conducted taste tests and gathered feedback from customers and staff, continuously improving and refining the recipes and products.

Front Desk Receptionist/Apprentice

ANIÜ Salon and Spa
01.2020 - 03.2022
  • Effectively managed multiple phone lines, ensuring prompt and professional handling of incoming calls and accurately directing them to the appropriate individuals.
  • Demonstrated strong organizational skills by creating and managing appointments for over 30 stylists, efficiently coordinating schedules and optimizing booking capacity.
  • Maintained and managed the books for the stylists, ensuring accurate record-keeping of appointments, client information, and services provided.
  • Exhibited exceptional customer service skills, providing a welcoming and professional atmosphere for clients and addressing their inquiries or concerns promptly and courteously.
  • Proficiently performed color, cut, and blowdry services for clients, ensuring their satisfaction with the results.
  • Assisted senior stylists in executing various hair treatments and styles, including but not limited to highlights, lowlights, and keratin treatments.
  • Actively participated in regular training sessions and classes on the latest hair techniques, products, and trends.
  • Stayed up-to-date with industry developments and shared newfound knowledge with the salon team to improve overall service quality.

Barista

Lakeside Street Coffee House
07.2018 - 12.2019
  • Prepare and serve a wide range of beverages, including lattes, tea, coffee, and specialty drinks, following recipes and ensuring consistent quality.
  • Take customer orders accurately and efficiently, providing friendly and helpful customer service.
  • Prepare and assemble sandwiches, following established guidelines and maintaining food safety standards.
  • Operate espresso machines, coffee grinders, and other equipment with precision and care.
  • Provide recommendations and guidance to customers regarding beverage and food options based on their preferences.
  • Maintain a clean and organized work area, including regularly cleaning equipment, utensils, and surfaces to ensure a hygienic environment.
  • Adhere to health and safety regulations, including proper food handling and sanitation practices.

Lead Baker/Prep Cook

Helbach's Kitchen+Roastery
12.2018 - 04.2019
  • Demonstrated self-reliance and time management skills while regularly working alone, effectively managing tasks and independently problem-solving in a fast-paced environment.
  • Collaborated with ownership to devise and implement solutions for a smoothly running kitchen, ensuring efficient operations and customer satisfaction.
  • Prepared muffin batter, cookie dough, granola, and dessert bars for resale at multiple locations, following recipes and maintaining consistent quality.
  • Actively participated in food preparation activities, including making sauces, batters, various meats, and garnishes, adhering to high standards of taste and presentation.
  • Assisted during kitchen hours by filling food orders and keeping the head chef supplied with prepped items, contributing to a seamless workflow and timely service.

Assistant Manager

TRUE COFFEE ROASTERS
06.2017 - 09.2018
  • Demonstrated exceptional performance and was promoted to a higher position within 6 months of employment.
  • Supervised and trained 2-3 employees per shift, providing guidance and direction across all stations to ensure smooth operations and excellent customer service.
  • Utilized extensive knowledge of True Coffee's different roasts, including flavor profiles and growing regions, to educate staff and enhance sales to clientele.
  • Collaborated with owners and marketing consultants to suggest marketing campaigns and strategies for expanding outreach to potential customers.
  • Successfully handled various in-store issues, including addressing customer concerns, resolving register issues, and managing donation requests in the absence of a general manager.

Lead Bakery Associate

Hy-Vee, Inc.
02.2016 - 06.2017
  • Oversaw all aspects of ordering and stock management for the cafe, ensuring sufficient inventory levels and timely replenishment.
  • Demonstrated strong cash handling skills, including balancing tills, accurately managing cash transactions, processing credit card payments, and preparing bank deposits.
  • Fulfilled special order requests, including large coffee catering orders, ensuring timely delivery and customer satisfaction.
  • Trained new employees on bakery operations, including food preparation, customer service, and adherence to food safety and hygiene standards.
  • Directed and supervised team members during shifts, ensuring smooth workflow, efficient operations, and adherence to quality standards.
  • Demonstrated expertise in icing cupcakes, applying creative designs, and ensuring consistent quality in the presentation of baked goods.
  • Packaged baked goods, following established packaging guidelines to maintain the freshness and visual appeal of products.
  • Proactively stocked shelves and display cases, ensuring a visually appealing and well-organized bakery section for customers.
  • Consistently received a 100% rating on secret shopper reports, showcasing exceptional customer service, product quality, and overall satisfaction.
  • Worked independently and managed time effectively, prioritizing tasks, meeting deadlines, and maintaining a high level of productivity.

Barista

EINSTEIN BAGELS AND CARIBOU
12.2016 - 04.2017
  • Provided warm and friendly greetings to guests, ensuring superior customer service throughout their visit.
  • Prepared a variety of beverages including coffee, tea concentrates, and cold brew, meeting quality standards and customer preferences.
  • Handcrafted hot, iced, and blended drinks, meticulously following recipes and presentation guidelines for over 15 specialty coffee beverages.
  • Demonstrated attention to detail in adhering to precise recipes, ensuring consistency and delivering exceptional taste experiences to customers.
  • Maintained a clean and organized workspace, enabling efficient workflow and allowing coworkers to easily locate resources and products.

Media Consultant

WOW Cable
11.2014 - 07.2016
  • Independently set up and operated professional camera equipment, including cameras, monitors, headsets, and microphones, ensuring optimal audiovisual quality for filming purposes.
  • Filmed a wide range of local events, such as sporting events, plays, and concerts, capturing key moments and producing high-quality footage.
  • Demonstrated adaptability and problem-solving skills in various filming environments, adjusting to changing conditions and overcoming challenges to achieve desired outcomes.
  • Utilized Adobe Premiere to edit projects, employing creative storytelling techniques, video effects, and audio enhancements to produce polished final products.
  • Collaborated effectively with sports announcers and event coordinators, fostering positive relationships and representing WOW cable in a professional and engaging manner.

Education

Trade school - Cosmetology

Paul Mitchell the School
Colorado Springs, CO

Trade school - Cosmetology

Paul Mitchell the school
Madison, WI
01.2022

High School Diploma - undefined

Madison Area Technical College
Madison, WI
12.2018

Skills

  • Growing experience (4 years)
  • Retail sales (4 years)
  • Landscaping (1 year)
  • Cash handling (10 years)
  • Customer service (10 years)
  • Coffee expertise (6 years)
  • Front Desk (3 years)
  • Management (5 years)
  • Horticulture
  • Hair styling (3 years)
  • Hospitality service expertise (10 years)
  • New hire training (10 years)
  • Trained in Food and Alcohol safety regulations in the state of Wisconsin (8 years)

Accomplishments

  • Attained top sales person in my first month at Myxed Up Creations, bringing in over $30,000 in sales.
  • Promoted to Sales and Marketing Manager within my first 6 weeks of employment at Myxed Up Creations.
  • Was promoted from barista to Assistant Manager after 6 months at True Coffee.
  • Supervised a team of over 20 people and managed front end operations at K&A Greenhouse, after being promoted after my first season.
  • Proficiently executed independent creative culinary projects at Appleberry Farms
  • Obtained and held food safety and alcohol service certifications for 8 years.

Certification

  • ServSafe Alcohol July 2019 to Present
  • ServSafe Manager February 2018 to Present
  • Driver's License

Timeline

Barista

McFarland House Cafe
06.2025 - Current

Automotive Sales and Leasing Consultant

East Towne Wilde Honda
11.2024 - 02.2025

Sales and Marketing Manager

Myxed Up Creations
03.2024 - 06.2024

Food and Alcohol Service Supervisor

Appleberry Farm
09.2022 - 11.2022

Front Desk Receptionist/Apprentice

ANIÜ Salon and Spa
01.2020 - 03.2022

Retail Supervisor

K&A Greenhouse
04.2019 - 08.2023

Lead Baker/Prep Cook

Helbach's Kitchen+Roastery
12.2018 - 04.2019

Barista

Lakeside Street Coffee House
07.2018 - 12.2019

Assistant Manager

TRUE COFFEE ROASTERS
06.2017 - 09.2018

Barista

EINSTEIN BAGELS AND CARIBOU
12.2016 - 04.2017

Lead Bakery Associate

Hy-Vee, Inc.
02.2016 - 06.2017

Media Consultant

WOW Cable
11.2014 - 07.2016

Trade school - Cosmetology

Paul Mitchell the school

High School Diploma - undefined

Madison Area Technical College

Trade school - Cosmetology

Paul Mitchell the School

Similar Profiles

CREATE PROFILE
Anna Ripberger